The past few weeks, I noticed some PLDT Home Ultera signs being put up around our neighborhood. I had no idea what it was, so being curious, I googled it to find out if it was something we may want to subscribe to. Who knows, it could turn out to be a good internet plan. *Hopeful pa*
What is PLDT Ultera?
As I understand it, it’s a home-based LTE internet product from PLDT. Unlike DSL, there are no telephone wires involved when setting it up. It’s similar to Smart Bro, PLDT Canopy or Wimax, except that Ultera uses LTE, which means it provides faster internet.
They provide you with an LTE Wifi Modem and an LTE Wifi Receiver (add P250 to your bill for 36 months + P1,500 one-time fee). Think of this like a home-based pocket wifi.
Upon checking their website, I see the plans available and I see that there’s a dreaded data cap. That is a big NO. I would never recommend anything with a data cap, especially for home use. I would only recommend it to someone who is desperate and hopeless of ever getting their own DSL. And even then, I would probably recommend getting a pocket wifi instead with a prepaid SIM.
What is wrong with it?
Pros:
- Fast internet (supposedly)
- Easy set up
Cons:
- Data cap – do not ever get a home internet plan with a data cap because you will just end up angry and frustrated. At least they are transparent about it, but still. Let’s stop patronizing internet offers with data caps and demand true unlimited internet
- Only 5 users can connect to the LTE Wifi Modem / Receiver! Please, most households have more than 5 wifi gadgets. First, count each family member’s wifi-capable cellphone, then their tablets, then laptops and computers. And what if you have visitors who brought their own wifi-capable phones, tablets and laptops? What if you have other wifi-capable devices like Smart TVs?
- 36 months lock-in period
The Data Cap
The biggest problem for me is the data cap. I really want to like this plan, I really do. Even if we have DSL at home, I always want to know about alternatives in case we run into a problem, and I know some people who for some reason or other, can’t get a DSL, so I’m always happy to let them know if I find some good alternative for them.
I was actually so excited about this new Ultera plan, thinking that maybe PLDT was offering something good. But that data cap! 1GB per day for a household? Are you kidding?! That is so not enough, not even for one person if you do a bit of streaming! Even the 2.3GB per day is a joke for a household. Just a couple hours of Youtube, Spotify, 9GAG and that 2.3GB can be easily consumed. That’s not even including torrents!
Even totally legit applications use a lot of data, too – Flickr, Dropbox, OneDrive, Evernote, Instagram, G+ Photos… you know, by default, the pictures you take on your phone sync to your cloud accounts, right? That uses data.
What about all those Windows Updates? They are sometimes several GBs big.
Some games are also data-intensive.
So imagine 2-3 people using the internet at home – that 1GB data cap for the Plan 999 will be used up in 30 minutes. What if your kid intentionally or accidentally used up your plan’s 30GB allocation for the month? What are you going to do when you need to go online? You can still go online, at the adjusted speed of 256 kbps. Good luck with your choppy Youtube. What is this? Dial-up?
Also, what if by some miracle, Netflix or Hulu becomes legitimately available in the Philippines? Your internet allocation will be capped halfway through your House of Cards marathon!
Getting a home internet plan with a data cap, and such an unbelievably low one at that, is just setting yourself up for rage later on.
Second, the speed. I thought this was using LTE? Why is the speed only from 3 – 10 Mbps? I thought LTE speed was up to 42 Mbps? Mobile internet LTE in some areas easily reach 25+ Mbps. Why is this only at 3 – 10 Mpbs?
CONCLUSION:
Save yourself. Save your sanity. Don’t go postal. Just don’t get this plan.
If they didn’t have a data cap, I would totally recommend it.
Sure, the 1GB per day cap is a bit higher than Globe’s 800MB, but Globe’s mobile internet was marketed as a personal mobile internet access while on the go and not as a replacement for home broadband. PLDT’s Ultera is intended as a home broadband alternative to DSL. 1GB / day is unacceptable.
Depending on signal strength, I think you’ll be much better off getting a pocket wifi with a prepaid SIM instead – at least there is no lock-in period, and it’s easy to switch networks whenever service goes bad, and there are tips & tricks to get around the capping.
This data capping or tiered data trend is very disturbing. First it’s data capping mobile internet… and once we get used to data capping, what’s next? Are they going to start capping DSL and other internet services?
Let’s vote with our wallets and let these ISPs know that we don’t want metered internet and data capping and throttling, but instead want unlimited internet the way we originally understood it to be, before all the FUPs.
347 responses to “PLDT Home Ultera – Is It Worth It?”
Could you make an article on tips and tricks to go around data capping?
Hi Ryan,
Thanks for your comment! I haven’t heard of tricks to bypass Ultera’s capping yet, but I’ve read that bypassing Globe’s 800mb limit involves using a proxy and changing a few things in the settings. So maybe it’s similar.
I was able to post the Gosakto tricks because they are just simply using a combination of legitimate offers, which are all valid. However, I am not sure if I will get in trouble for posting instructions on how to bypass the data caps.
There are ways to bypass it. If there’s a will, there’s a way 🙂 Just google it and you will find instructions in other sites.
But the best way is, as much as possible, just stop supporting data offers that have data caps and ask companies to bring back “real” unlimited offers.
Hello.Good.evening!. ask lang ako ung ultera connection ok lang ba for piso net . i have computer. thank you
Waggggg hindi siya unli nakakainisss
Wag po kuya walang kwentang internet yan
Yes, lagi niyang dinidisconnect yung mga devices na nakakonek sa kanya kaya di makapagbrowse ng maayos. Di na nga makapagbrwose ng maayos nauubos pa agad yung 50gb!! Paano nacoconsume yun ng di mo naman magamit ng maayos! Hindi worth it!!
Hi! I have been an Ultera subscriber for just under one month and i just received an email saying that we are at 90% capacity and they’re now selling us boosters at 1GB, 4GB and 10GB. I dont know what these are and if they actually work, would you know anything about that? Also, since your Ultera is over a year and a half old, would you know if PLDT has done anything to improve their services or changed their capping methods?
Hi there sissy. Im about to apply for plan 699 but thankful here i read your article. Thanks to you. What is the best promo to avail then? I want to have unlimited datafor a month?
I was about to apply for this too and so thankful for this article of yours.
I am also waiting for the respond as to what is the best promo to avail.
I do homebased work.
Thanks
Magsisi kayu after1month just watch
Hi, try to get DSL or Fibr if you can. Make sure the plan you get has NO CAPPING. Dapat unlimited. It should not say 50 GB per month or something like that. Meron na kasing mga capped na DSL and Fibr plans that are cheaper, but the cheap, capped plans are not worth it unless sobrang mahina ka lang mag internet.
For our household, I estimate we use more than 10 GB per day because we all watch stuff online – a lot of YouTube and streaming, plus gaming and downloads pa. So keep that in mind. Don’t underestimate your internet usage.
Some of my techie friends use maybe 20 GB per day or higher pa nga. Kasi puro 1080p yung mga downloads!
Pag lahat ng galaw mo online lagi ka conscious and nagtitipid ng internet, maiinis ka lang.
Good pm po,
ask ko lang po balak ko po kc iupgrade ung ultera nmin to pldt dsl… best option na po b un?
kc ung ultera po namin hnd kinakaya mga gadgets namin 🙁
Fibr is the best option, pero medyo mahal and hindi pa masyadong available. DSL is the next best option 🙂
If Fibr is already available in your area, try getting the lowest plan na unlimited. Don’t get the capped plans like 50GB per month. Dapat walang limit. Same for DSL also, they are starting to offer cheaper but capped plans. Get the one within your budget but make sure it is UNLIMITED data, no capping. Never get a capped plan unless sobrang mahina ka mag internet and don’t watch YouTube or iflix or Netflix or stream or download anything. Maiinis ka lang.
hello po ask naka Globe subscriber po ako 5mbps tapos naka data cap ako 50 gb per month. pag naubos na young data… sobrang hina na ng internet connection. balak kong mag palit ng DSL yong unlimited internet kaso naka locked in ako ng 2 years…ok lang ba hindi tatapusin yong contract ko sa kanila. Hindi kami ininform ng sales rep na data capping pala yon….
Hi Daisy, sorry to hear that. Pero naka lock-in ka kasi sa plan, so there are consequences if you don’t continue it. I’m not a lawyer so I don’t know all the legal implications since you’re sort of breaking the contract, you can try to ask someone who is familiar with it. You can also try to talk to Globe and see if they will allow you to discontinue the plan, they might charge a fee for that.
Next time, always double and triple check everything first before subscribing to any plan with a lock-in period, because they always make it so difficult for you to leave. Don’t trust the salesperson because they only want to sign you up so they can meet their quota. Read all the brochures and flyers and Google to see other people’s experiences with it first. 🙂
pag po ba nag uprade from ultera to dsl babayaran pa rin po ba yung 36 months sa ultera? 2 days palang samin yung ultera, pag install kahapon 2x nag disconnected then ngayon araw 8 hours na di pa din nabalik connection so yung nga po babayaran pa rin po ba yung 36 months sa ultera? TIA ^^
I really regret getting this PLDT home ultera 699 plan. it was installed Sept. 04, 2017 and was cut after 5 days use only. The flyers they have and the sales person got me hook on the promises of having cheaper and faster internet. Imagine 240 hrs of you tube, 60,000 pics upload for Face Book and other stuff. Ngayon I called PLDT for the explanation. If you compute 24 hrs x 5 days=120 hrs lang 24 hrs nonstop used na yun sa you tube eh nagagamit lang yung you tube para sa mga baby songs ni baby. 2-3 hrs per day max. sa face book naman 2 lang kami gumagamit ng mrs ko tapos nasa work naman ako kaya gabi ko lang nagagamit yung ultera sa bahay. Can you please advice me kung ipapa cut ko na lang yung plan lalo ba akong mapapa gastos? thank you
Ako sa inyu po mag Skybroadband nlang kayu 8mbps at 1500 lng meron pang freechannel sa cable
anong internet ngayon ang hindi capped?
Sky Broadband is cheaper and faster and has no CAP. Been their customer for more than 5 yrs now. No hidden charges pa. P1600 nila 8mbps + cable na. #justsharing
can I ask what’s the name of the plan you’re subscribed to?
I would like to get one with a decent speed and most importantly no capping..
But I checked skybroaband website only this bundle is listed:
“3Mbps Unlimited Internet + 12 Mbps Mobile Internet
12Mbps mobile internet and 3Mbps unlimited internet”
yeah, but very limited slots. 5 yrs narin ako naghihintay mapasok subdivision namin . hanggang ngayun cable tv parin available
Legally dapat wala nang truly unlimited data dahil sa fair use policy na dapat lht ng plans my cap. Ang labanan ngayon pataasan ng cap. Pero kung Neron pa man sa pinas wag nyo na po tangkilikin dahil mawawala natin po soon.
ung mga mas higher budget plans po kung gusto nyo ng walang limit… mga plan P1,999 to plan 3,999 or higher… kc ang 1gb per day sobra na mga yan for personal use… baka nmn po kc may internet shop ang iba jan eh gusto pa plan 699 lng ang gamitin eh tlgang kukulangin kau… plan 2k pataas po ang pwdeng pang internet shop… ako nga magpapakabit plng ng pldt plan 699 kc alam q na swak na swak sakin yan at npkamura na nyan salahat ng plans…
pakabit ka naba ultera 699 o kumusta na! satisfied? happy kaba? HAHAHAHA…
Ang hina at mahal pa
Hi po ask ko lang po, kung papano mag pa disconnect sa ultera broadband po, di po kc ito enixplain sakin na, na may 2months na laman po yong plan namin, wala pa pong isang buwan ubos na yong mb namin, tapos may babayaran na agad ako na 1299. Na ang alam ko po is 699 monthly yong plan na kinuha ko. Pde po bang babayaran ko yong nagamit namin tapos po papa disconnect ko na yong plan po namin. Naka lock in din po ng 36months hindi ako masaya sa serbisyo nila.
May 8888 na para magreklamo. Remember pro-nation na ang government natin hindi katulad noon na payag na payag ang mga hinayupak na politician sa mga kalokohan ng businessmen dahil may nahihita rin sila sa mga ‘to.
May 8888 na para magreklamo. Remember pro-nation na ang government natin hindi katulad noon na payag na payag ang mga hinayupak na politician sa mga kalokohan ng businessmen dahil may nahihita rin sila sa mga ‘to.
Hi sis, pa update nman kung napaputul mo yong ultera mo, sa akin kasi 1 week lang ubos na ang 30 gb na monthly allowance ko. Im so disappointed with this plan.
Ilan po b kau gumagamit bat ubos na 1wk p lng..
kami din po, plan 999 hindi man umaabot ng 1 month. gusto ko sana tapusin na yung contract.
wlang kwentang Internet yan malakas pa ang load hahahaha…
hello po sa lahat,
I also need that.. I have to admit na NALOKO ako. I was assured na 50GB of data was more than enough for 1 month. Malalaki pala games ng son ko. In just 16 days ubos na cya. My former plan was of the same amount. please papost naman kung may paraan.
Ako nga po nag-apply ng plan 999 for 30G plus 299 na modem fee bale almost 1300 ang 1 month na binabayaran ko. Tapos after a month nilabas nila tong plan 699 with 30G din at iyong plan 999 nila 50G na at yong modem 100 nlng per month. Sobrang disappointed ako saying yong 20G na difference sa data cap. Ngayon pinapare-align ko sa plan 999 para man lng tumaas yong data ko sa 50G, kesyo hindi daw pwede kasi hindi kaya??? Mga walanghiya tong PLDT na to ang sasama ng ugali…
Hi guys,
just to clarify things. there’s no such thing as UNLIMITED DATA on internet. Even the fastest ISP provider in the world has DATA CAPPING on their customer. Pinapabango lang nila ang offer nila by saying it’s UNLIMITED. It always boils down to the size of DATA CAP and the SPEED they can provide or in short, congestion on signals. We all know na PLDC/Smart has crappy internet. They are shit, believe me. Just want to share a useful info for you guys.
Wrong PLDT Fibr is unlimited as in. LOL
The worse mistake I ever made was migrating from wimax to this ultera… I should have just unsubscribe altogether.
Hi Ferdinand, thanks for commenting! Can you share your experience? What was your biggest problem with it?
A big mistake to us migrating from wimax to ultera i miss my wimax connection unli internet unlike ultera very frustrated
Thank you for sharing your experience 🙂 Hope you find a way to get better internet.
My biggest mistake too migrating from caonpy to ultera even though canopy is slower than ultera atleast there is no daily cap damn’it I am more on streaming and I cant enjoy it like i’ve used to..
Hi Jeo, thanks for sharing! It will be helpful to future readers who are considering getting this plan.
Me, too. I love watching Youtube videos. Youtube videos are already slow right now na nga, and to be capped pa? That’s awful 🙁
Thanks to your post! I just got a call from a PLDT representative offering me this ULTERA plan in place of my canopy. She said I don’t need to pay anything. I just need to sign up for a new subscription. I asked if there is a data cap and I was told that there is and that there is a lock in period. I told the rep to call again as I was still thinking about it. Good thing I’ve read your post and the comments of ULTERA subscribers. I will now refuse if the rep calls again.
Hello, Eunique06! Thank you for taking the time to comment. I’m so glad my post was able to help you 🙂
Hi, I know pldt ultera’s data cap is such a pain in the butt. We have this installed in our home. I can’t even play Dota2. Regarding the 3-10 mbps speed, the probable reason why it can’t get up to the LTE speed is because there is no proximate 4G tower near your place. Our place only have 3G towers of Smart that’s why we only get above 3Mbps. I know another non-LTE connection from Globe which is a bundle at minimum 1299 with 2Mbps speed. The good thing with this is it has no data cap and I’ve used it to play Dota2. It’s much enjoyable than the 3Mbps LTE from PLDT. However, I don’t think Globe is still offering it now. That bundle was 2 years ago and I visited Globe’s website and they have removed uncapped plans except for the costly platinum and wired connections.
Hi Rayrenz! Thank you for commenting 🙂
The 3Mbps is the limit set by PLDT for the Ultera Plan 999.
Capped plans just plain suck, right? 🙂 No matter how fast the internet is, having it capped takes all the goodness out of it.
mukha mo ang hina mabilis pa ang mag paload
i know what you feel bro…..they are motherfcking hippters ….i just realize the 1gb cap is already done in one day and i notice that my data cap is bias …a couple of facebook and youtube.. then wala~ then slow!!
Hello admiral ivan, I empathize with your experience! Hope the service improves and they increase the MB allocation and remove the cap.
Hi Ms. Barat Queen!. I really enjoyed this article of yours about the ULTERA “worthitness”. I am really desperate to have an internet at home and my biggest problem is the cap. size data that is flying all over the post. And as act of being desperate I am about to go to ULTERA but with a big doubt in my heart. This article help me decide.
Hi, KaiserGab 🙂 I’m so glad the article helped you. It really depends on your usage. If you are not a heavy user, then maybe the Ultera is okay. Normal facebook, instagram, email, web surfing – they won’t eat up your data allocation even if you do it the whole day and you will probably be fine.
Just don’t expect that you will be able to do a lot of downloading and Youtbe / video watching on the Ultera.
I’m just sad that you have no other choice, napipilitan ka ng kagatin eto 🙁 at least you have a good idea of what you are committing to, and I really hope that PLDT improves this in the future.
ako na nag sasabi sa inyo’ kung high blood kayo wag na wag kayong mag a’apply dito sa ultera ultra fast daw!!! problema lang ibibigay sa inyo nyan!!!. buti pa yung canopy ko dati’ medjo ok pa’ ginamitan ko ng cdr-king na wifi router kahit sabay sabay kami lahat sa bahay na gumagamit walang problema’ mag mula ng palitan nyang bweset na ultera na yan’ kahit facebook hindi ko ma’open sa cellphone ko…takti kayo!!! anong klaseng connection yan’ try nyo visit page ng pldt home ultera sa facebook’ hindi nyo ma’bibilang yung mga costumer na nag mura sa kanila dahil sa pangit na connection!!! pweeee!
I will rather have a 1Mbps uncapped internet connection, than this capped 10Mbps garbage from PLDC garbage…
hi guys,
latest victim from pldt here. I think our ISP here in philippines is totally behind from the rest of the world except from those not yet develop countries. Our wifi infrastructure is not yet fully develop(in my opinion). I dont want to comment anymore how bad their service is and their dirty marketing style. I hope there’s more ISP provider that totally separate from this monopoly company.
Hi kenji! So sorry to hear about your bad experience 🙁 I hope for better internet, too. Everyone does.
Buti nalang I’ve read your post and the comments agad before finally deciding to replace my DSL connection with that Ultera thingy. Data cap really sucks! Ang nakakainis pa sasabihin pa ng mga sales rep na okay na yung 1gb just to avail their service. WTF. Just WTF.
Napilitan lang ako na papalitan ang Smartbro Canopy ko into PLDT Home Ultera since, tinatawagan ako ng from smart na Nationwide raw papalitan na ang canopy since face-out na ito and mahihirapan naraw ako just incase may mga problema! Gago nyo pala, kahit 2mbps lang yun stable ang internet ko at walang daily limit in a day. Putang ina ng style nyo! 1hour lng ako halos makakagamit ng mabilis the rest of it di na nag loload sa PC ko. and worst thing is apektadong-apektado Onlinejob ko! May 30days money back guarantee dapat. since 4days ko pa nagagamit putang-puta na ako. pabalik-balik lang sinasabi ng customer service ng Smart na YOU HAVE REACH YOUR DAILY ek-ek” nyo! kaya pala gusto nyong palitan ang canopy! letche nyo! kaya pala pabalik2x sinasabi ng nag install ng PLDT ULTERA na sure na ba ako papalitan ang canopy ko kasi ang daming complains sa internet connection nyo! gagoooo nyo!
Hi Rain,
Thank you for visiting the site. I understand your frustration, but please keep the conversation civil. Thanks 🙂
Hi we are same here. Napilitan din ako palitan ito kasi pa face out na daw. Disapprove naman ako ng globe kasi hindi sila makakabit ng poste sa lugar namin dahil masyado itong malayo sa main line nila. So this is the only option that I have. Considering the price and speed and most of all the data capping, i’m so disappointed. But i have no choice left so I went to the PLDT BUSINESS CENTER and then told them I want to MIGRATE to ULTERA but UPGRADE my SPEED to 5mbps considering that 1 gb data cap. So stupid data allocation. It will greatly affects my ONLINE JOB.
So in short a 1GB DATA CAP IS NOT ENOUGH FOR ME. Much better pa yung canopy ko na kahit na 1gb SPEED lng pero walang capping. Going back to the PLDT BUSINESS CENTER. Staff is OK especially handling to BWESIT CUSTOMERS they handling everyday. I clarified that I WONT accept the ULTERA 999 PLAN MIGRATION. Yes I won pay anything but the capping is not worth it. So she told me that I need to CREATE A NEW ACCOUNT but the consequences is that I HAVE TO PAY THAT 300 DEVICE FEE FOR 36 MONTHS. Imagine that 36 months x 300 = 10000. Whoow! and wait its bundled with 1GB DATA ONLY (for plan 999)! So I decided to switch to 5MPBS WITH 1.65 DATA CAP. Then she suggested processed my papers, and contact the SMART CENTER MANILA to waived my case. After 1 month, the call center girl informed me that I AM APPROVED WITH THE MIGRATION AT A HIGHER SPEED. MORAL LESSON: PLEASE AVOID THESE COMPANY IF YOU OTHER CHOICES.! P.S. Glad we only have 3 users at home. Darn it! I’M HOPING THAT 1 DAY THEY MET THEIR MATCH. THIS CONGLOMERATE / MONOPOLY REALLY SUCKS.
Hi bubblejaja,
Thanks for sharing your experience. I agree, sa totoo lang, 1GB per day is not enough especially if you like watching YouTube and do a lot of other internet activities. Also, everybody prefers watching YouTube videos at 720p kasi mas malinaw talaga, but matakaw sa data 🙁
Shit nagiinstall sila ngayon. Bat ngayon ko lang nabasa article na to. Pucha!
I turned down their offer na palitan Smartbro Canopy into PLDT Ultera kahit tumatawag sila palagi saying na ipe phase out na ang canopy by 2016 daw??? I just told them na pag inalis nila ang canopy kahit wala na akong internet sa bahay meron naman yung kapitbahay namin…hehe…anyway the truth is I got 2 Smartbro accounts 1 sa shop at 1 sa house, yung nasa shop napalitan ng Ultera bigla kasi may dumating from pldt at kailangan na daw palitan so ayun napapapayag ako kasi nga akala ko kailangan talaga…bad decision…mabilis noong una pero ngayon palaging nawawalan ng connection at super bagal unlike nung canopy pa na hindi naman ganito. So payo ko lang sa may canopy pa dyan wag nyo munang papalitan ng Ultera at magsisisi talaga kayo!
Hi Allen! Thank you for sharing your experience 🙂
Please continue sharing, nakakatulong siya. Hopefully mag-improve na PLDT Ultera 🙂
Sir, may idea ba kayo sa PLDT Fibr? Mas okay kaya sya kaysa sa Ultera or Canopy? Thanks!
Hi Ralph, yes, mas ok ang Fibr. Choose Fibr if you have that choice.
Bwisit talaga tong Ultera na to… tumawag ung ung sales representative nila na upgrade daw ang smart bro to homebro ultera para daw maging mabilis ang net namin without any charges and my sister ask if there are any changes sa service sabi nila this same as ultera mas mabilis nga lng daw sa smart Bro. . Di man lng na explain na 1GB per day nlng pala ang data n pde mng gamitin.. Tapos nung nag ask kami to disconnect our wife they ask us to pay termination dahil daw new contract daw uli I to. . Pede b Un Kahit wala naman kaming pinirmahang na contract.. We are really disappointed and feeling scammed by their marketing tricks.
Hi..kmi nga din ngpa install lng din dis Oct 30 kainis di nman naexplain ng agent na up to 50 GB for 1 mos ung plan 999 den sabi p nung call center agent n ngkol samin me since ang ng kabitan kmi ng Oct 30 me babayaran kmi na 425 na isasama sa bill next mos since ang cut off is very 10th of the mos..kainis..den sabi p ang babayaran nmin every mos is 1,099 hindi 999 kc ung device is may bayad daw which is di nman unexplained nung agent..
natapos na namin ung contract na 24 months sa smart Bro may tumawag na sales representative nila para ma upgrade sa homebro ultera without further explanation kasi trough phone lng naman nag agree ung sis ko kasi a kala nya same service lng din. Gusto na namin pa disconnect pero sa sa costumer service kaylangan namin mag bayad ng termination fee kc new contract daw ung hombro.. Ganun po b talaga un Kahit wala naman pinirmahang na contract na compromise kami sa another contract dahil lng sa pag papa upgrade trough phone conversation
Hi Cha, sorry to hear about your problem. I’m not an expert on this issue, but if you were not fully informed about the changes and about what is included in your new plan, maybe you can ask them to reconsider. I hope they can find the recording of the previous call as evidence.
Try mo muna to talk to PLDT’s customer service, bring lots of patience and explain what happened. Just continue to be civil and don’t lose your cool. Don’t be adversarial to hopefully get better results. Good luck!
I record the conversations whenever the rep calls me.. Grr.. lately one of my worst encounters is that I can’t open our WP ADMIN SITE. It is a HTTPS site. The domain is kinda like this, (https://domain.com.wp-admin) I can only open it using TOR BROWSER. DAMN IT. I thought the issue was on my PC. I did everything, cleaning and cleaning all the adwares, cache of browsers, internet options, turning on SSL 2.0 and etc. So i decided to call the PLDT customer service, I expect she would instruct me to do the basic ( clearing browsers cache and reset the settings). But to no avail ,nothing works. Hindi ko parin ma.open and wp admin namin. So she called the TECH SUPPORT AND HANG FOR A FEW MOMENTS. Then she came back and they will fix the issue and assuring me tomorrow I could open the site. All the HTTPS SITES, even bpiexpressonline.com I can’t open it. It could load using TOR BROWSER. The next day, I could now continue to my work. Damn it. I wasn’t able to work properly for 1 whole day.!!!
I was subscribed to SmartBro Before and my experience using the internet was horrible. I was just waiting for my contract to end so that i’ll switch to a faster internet service. Then there was this 1 rep who came personally and offered this ULTERA. I was shocked because i didnt request for it. He said that SmartBro is phase out and being upgraded to ULTERA. I was ambivalent to get the offer because of my experience to them. The guy said its much faster than SmartBro. Geez, I was really gullible so i agreed to upgrade it and for that my contract extends another 3 yrs.
Using ultera for the first time was so smooth. But as day goes by its even worst. Now…my concern is i want to look for another provider but the problem is i still have my contract with them. Will get daft if i abandoned ULTERA?
Hi Kim,
So sorry to hear about your experience. Were you not told about the data cap when you converted your plan? If you have a 3-year plan with them, I think they will go after you if you stop paying it. Here in the Philippines, when commiting to any long-term mobile/internet/or any other plan, you must really do your research if the plan really lives up to expectations, unfortunately 🙁
Hi.. actually I was not told about this data “crap”. I only got the info in your blog. This is really inconvenience in my end. 1GB is not wnough for me we have 5 devises and I am using Internet for my review.
I’m really planning to abandon this sucks. It is auch a waste if I keep on paying their service yet it didn’t meet my expectations
I called their department but they are just going round and round, sending me from 1 department to another.
Will I be jailed if I stopped my service? Sorry for the question I’m really worried
Hi Kim,
I’m sorry. I have no idea. Ask your friends, especially if you know any lawyers. Just my opinion though – don’t just abandon it. Make sure na malinis yung pag-alis mo sa service to avoid future headaches like possible lawsuits or collection agents or being blacklisted. You can also try asking the NTC for advice. Please share if you got good tips. Hope it helps 🙂
http://www.ntc.gov.ph/complaintpage2.php
http://www.ntc.gov.ph/contactus_ntccentraloffice.php
Cool info! Thanks to your article Ms Barat Queen. Ilang beses na nga rin ako tinatawagan ng sales rep nila, monthly sila tumatawag to offer the migration from Canopy to Ultera with that Wave8 tablet. Hindi ako makapagdecide kasi gusto ko makasigurado if it really is worth it at kung ano difference sa Canopy which is my current na ginagamit. Your article is really a big help for me to decide as well as yung mga commenters as they share their experience. Thank you so much! More power, Ms Barat Queen! 🙂
Hi, LadyBlue! Thank you for your comment! I really appreciate it 🙂
It’s good to always research before making a commitment like that, hahaha 🙂 Good thing you did! Whenever I get a sales pitch that tells me to get it now/today or else, kinakabahan ako. I immediately think there must be something wrong with it – why won’t they let customers research about the product first? If the product is really good, people will come back to buy it.
As a customer, I don’t like being manipulated by bad sales tactics. Naiinis lang ako. There’s a big condo nearby our house. When it was being built, last few units left daw, hanggang ngayon, 5 yrs na tapos, last few units left pa din. They just lose credibility with me. Can’t decide if it’s funny or sad.
Hi Ms Barat Queen, sobrang thankful talaga ko sa reviews mo about Ultera, i’m considering sana na Ultera na lang ang ang ipa install ko since intenet lang naman ang kailangan ko and mura sya tlaga sa P699 ha mabuti na lang at di ko tinuloy kung hindi e mapapa MURA pala ako sa highblood sa serbisyo nila!
Matagal na rin kaseng DSL ang gamit ko sa isang house namin good for me di ako naniniwala sa pambobola ng mga sales rep nila na wala ng ginawa kundi tawagan ako sa bahay at mag upgrade daw sa ultera. Thanks again!
Thank you for taking the time to comment, Lucky Girl 🙂 I really appreciate it. It is always nice to hear from readers 🙂
If you are looking for Fiber internet, I have a review on Converge, the new fiber internet provider. It’s cheaper than the competition, and so far, okay naman. Unless you are a gamer, because people say it’s not good for gaming.
http://www.karenmnl.com/converge-fiber-internet-review-worth-switch/
helo. i have read all of your comments. But my problem is the following. I live in dalaguete a little bit in the mountains, so I haven t got a landline. so I must have a wireless internet. Directly 300 meters underneath my there is the antenna span from SMART ( so Globe offers don t come into question)
so there is only the ultra home offer from PLDT left. 256 kb/ s downstream is guaranteed , after used the 1 GB, momentary I use a SMART Bro stick,with which the speed is 20-80 kb/s downstream.
so can someone make my a proposal. thanks already
I almost got tied up in a bloody 36-month contract! Here’s what happened…hubby happens to be walking around the town market to buy a couple ingredients I need for our lunch menu. That when a PLDT guy approached him and handed over him a well presented flyer…with all the advertisement and stuff like super fast pldt ultera blah, blah. Hubby was so into getting the connection. Only one problem, we are, in a few weeks time, about to move out of our then current home. But he still did the application even though I said I’ll think about it(the man is the boss of me if he can!). After a week hubby got a call from Sales guy approving the application and waited for hubby’s go signal for installation date. But then when he said we are moving out of current premise, the sales guy said, you can just file for a new application. Now, we are already almost a month in our new home, hubby is now persuading me to re-apply for the Ultera. Luckily, I came across this blog so, I think I have some ammo to fire when hubby opens up a convo with me about the PLDT ultera! Thanks for this eye opening blog! Cheers!!!
Hello Ash! Thanks for visiting the blog. Thank you for your wonderful comment! Congrats on moving into your new home!
Okay naman sana ang Ultera if only they didn’t have the data cap. Yun lang talaga.
Nako salamat po sa article nato. My tumawag kc sakin from smart stating na pinapa migrate na ako to PLDT ultera since ma pupull-out ndaw yung conection anyway daw kc same speed at billing daw rin. pero yung nakaka ilang is yung 36 months AT DI PA AKO SURE KUNG MAGANDA BA TLGA YUNG SERVICE kasi what I’ve heard from my friends PLDT has the dumbest internet service provider. At yung family we’re planning to reside to cebu and I thought what if there’s that time or what if in that time na nag reside kmi in somewhere else in cebu na area e hindi kumonekt yung internet at 36 months pa naman nka lock-in di naman pwedeng nagbabayad ka pero walang ka nagagamit na internet, parang bobo kalang dba. Yung nakaka frustrate din e, kc years lock in ako sa smart my bro and 1 year nalang yung remaining terms ko, maganda nman yung internet sa WIMAX kasi okay sya at unlimited walang capping na sinasabi or yung mga na mention dito sa limitaytions sa internet, yung problem lang is pag DIRAW AKO MAG MIGRATE, I WILL END UP PAYING my 1 year terms sa contract but without sa internet service. So, lately I was planning to unsubcribing nalang butttt, yun nga babayaran q ung remaining terms. HELP ME PLSS ano ba magandang decision
2 years lock-in po ako sa wimax at 1 year term nalang yung parang remaining terms ko.
Hello Jancris, thanks for your comment. Hindi puwede yung pinipilit ka magbayad pero walang binibigay na internet service. When the time comes that wimax/canopy service stops, you can ask them to stop your holding period nalang. Dapat may option to stop the holding period when their service stops.
Check your contract with them. Wala naman sigurong nakasabi na you have to continue to pay even if they don’t provide service. Ako nga, nakakakuha pa ng pro-rated rebate if their internet goes down for a few days. They really cannot force you to pay if they are not providing the service you paid for. But don’t just stop paying. Kausapin mo sila ng maayos para walang gulo and your record remains clean with them.
Also, since you are moving to Cebu, that is a valid reason to give them for why you don’t want to enter into another contract with a long holding period.
No choice naman eh… mapa smart pldt or Globe… bulok ang serbisyo… Globe wimax subscriber ako. July 1 nawalan na kami ng signal(pagkatapos magbayad) for migration daw kami sa LTE… since july 1 up to now wala pang nag papakitang Globe technician to upgrade our wimax kesyo hindi raw kami ma contact out of 3 contact numbers na binigay naman plus hindi raw ma locate yung area.. at kung ano ano pang mga dahilan.
Hi Basilio, thanks for visiting 🙂 Ganyan talaga, minsan kailangan tiyaga mag-follow up, unfortunately 🙁 Have you tried to contact Globe through Twitter & FB? Sometimes sa subcontractor assigned yung pagpunta sa inyo, and meron talagang iba dyan hindi professional magtrabaho, although I think majority naman honest & hardworking. Hope your internet gets fixed soon.
ako din since april may mga pldt reps na tumatawag sakin to change my wimax outdoor canopy to ultera but ndi aq nag go kac nagreresearch talaga aqo if maganda ba talaga ung service dahil as far as i know pldt has worst internet service,,but is it true po kaya na mawawalan aq ng internet connection once maphase out na daw ang canopy? ngaun lng may tumawag uli sakin pinipilit na aq.pero nirefuse qo pa dn sabi qo pag iicpan qo pa
Hi khrisz, I don’t know. Most likely you’ll lose internet connection once canopy is phased out 🙁 I hope they come up with a better plan for you to move to, though.
I was angry at first on my mom, cause she rejected the offer of Pldt ultera i was like “Mom! It’s 3mbps! why did you reject that kind of offer!” Then after that i’ve tried to went to the nearest pldt outlet in our town. Later on I’ve found out that it was like a consumable load with a sim card on the modem and the satellite antenna, and after that the teller recommended me on not migrating to ultera. Now i’m still enjoying the un-“limited” internet of smart bro wimax, though it slow down sometimes. I’m still lucky that my mom rejected the offer 🙂
Hi Daryl, thanks for sharing! Good thing your mom is wise 🙂
hello
this is the worst plan i had, i regret na pinalitan ko yung canopy ko, almost every month nawawala yung signal sa bahay and just this month 9 days na walang signal. tawag ako ng tawag sa customer service nila wala naman action na nagyayari. intitled ako for 2 years contract paano kung gusto ko nang istop, magbabayad pa rin ba ako ng monthly bills ko every month kahit na hindi na ako gumagamit..? any advice?
thanks 🙂
Hi agnis, sorry to hear about your experience with Ultera 🙁 For the times when there was no signal, I think you can request for a rebate. When our DSL is down for several days and it’s a PLDT issue, I usually call & request them to deduct that time from our bill. It’s pro-rated.
As for your contract, I don’t know how to terminate it without incurring the termination fee. Maybe someone else who has already done so successfully can share their experience.
This service really makes people down. I didn’t pay for two months what would happen if, I will not pay, will they cut the connection? They are oftentimes calling though, but I didn’t answer…. CRAP! They are corrupt. TF >_<
If you really want to be a successful and helpful providers and not this f***ckn negotiation.
Perhaps people will be grateful to you.
I hope they realize our status…
akala ko akon lang yung may problema sa internet, marami pala tayo.. kulang sa pansin ang PLDT ipa ABS-CBN na kaya natin, bayad tayo ng bayad sa serbisyo na walang kwenta.. nakakainis na talaga.. 🙁 🙁 🙁
Agree… :3
Hi! This morning a customer service representative called me. They offering me to upgrade to ultera because they said that wimax (Im using indoor so no cap limit 🙂 ) will soon be phase out. I already said no because of the articles I’ve read regarding the capping of that thrash service plan but they insist. In the end I said that I will be upgrading mine in due time or maybe when wimax is totally phase out.
To others using wimax, please don’t upgrade (I think this is the right term — downgrade?) your plan. Let’s just enjoy our current plan while It last and when the time comes that wimax are totally gone, lets switch for better ISP not that ULTERA as much as we can.
Good day! May idea ba kayo sa PLDT Fibr? Mas okay kaya sya kaysa sa Ultera or Canopy? Or should i stay with Canopy na lang? Thanks!
Yes, I have a friend using Fibr. Masaya naman siya 🙂 no complaints except medyo throttled ang Youtube pag daytime.
i am the latest victim of this punyeterang Ultera grrrrr 36 mos of suffering@#$!@!!!!
smart canopy user here with contract expiring 2016. last 3 months we were having really bad service, after a series of service visits they could not fix our connection. they then replaced canopy with ultera lte. thought it was to fix bad connection, turned out we were locked in for 36 months. currently complaining to pldt-smart to pull out ultera and restore canopy. be wary out there to avoid inconveniences.
What? They did not even inform you that they were giving you another 36 months lock in?
My worst nightmare using canopy internet connection from being pirated from smart bro. Fuck pldt lte utera. I have applied pldty ultera @ 10mbps around 1799 per month. Ant its not worth it. I am always having poor internet to no connection for seven months now. I have complained to their branch office. They make the report. And call center agents calling are always useless. Tried to call *1888 and getting a connection is very hard. They tried to be good but not good enough.
My smart bro @ 2mbps has no problem with internet connection using skype or any other application. Can even use SKYPE right not.
I send emails to pldt customer care. Before I am getting reply. Until they stop anwering my emails.
I wish I can change to other networks if not for the fucking pldt ultera lte contract.
so it means we will stick to our old smartbrod band even though it’s a bit slower but sometimes faster? my smart broadband comes like this… rectangular in shape with two antennas on the top.
It’s been 4 months now since we switched from Canopy to this Ultera plan. Sadly, I could share the same sentiments with the people who bent out their frustration in the comment box. Super slow, you can only watch HD videos on YouTube for minutes only and when you reach your cap, even Facebook fails to load up. Minsan nawawalan pa ng connection. The canopy was better though it is slower compared to their new plan, it has an unlimited internet connection naman which goes really fast at night. Sana I found out about this article about the Ultera plan before my parents decided to switch to this. Di na tuloy kami makawala kasi may 36 months lock-in period na naman. Stressful.
So sorry to hear that Mikel 🙁 All we can do now is hope PLDT improves their service and remove the cap or at least increase it to something reasonable.
super grrrrrrrrr. Yun lang ang makocomment ko sa bwisit na ultera na yan. ang ganda na ng smartbro ko with canopy nawalan lang ng signal kaya pina site visit ko. Kaya pala pinipilit ako ng mga nagkabit na mag upgrade kasi di daw nila mapaandar yung antenna ng canopy tsaka tatanggalin na daw yung smartbro soon. Super #?#^?!#? talaga yang ultera. Pra mamonitor ko yung usage nilagyan ko ng apps yung fon. Grabe nanood lang yung anak ko ng 2 videos sa youtube umabot agad ng 300mb. So kung manonood ka ng 6 videos abot agad ng 1gb??? Wala pang 1 Month sakin yang ultera ilang beses na ko tumawag sa customer service na super bagal. Imagine wala pang lunch time umabot na daw ako sa 1gb. gusto ko na ipaputol or di ko na lang bayaran tutal di ko sya gagamitin at maghahanap ako ng iba. Yung canopy my husband can watch movie online the whole night. Pano na lang pag uwi nun? baka ihagis nya palabas yang ultera.
Any suggestion kung anong internet provider walang data cap?
Hi bonkjonks 🙂
Wow, so sad for your experience. Kaya nga dibale na medyo mabagal ng konti, basta walang data cap. Although ideally dapat mabilis at walang data cap. Seems like the telcos are pushing for the data caps. I heard that Globe has started putting data caps on DSL! And even PLDT has started offering a new DSL plan with data cap.
Di puwede ang may data cap sa akin. I like watching Youtube videos and I watch iflix, among other data heavy activities.
Di ba talaga puwede magka DSL line sa lugar ninyo? Unfortunately parang DSL or Fibr nalang ang choice for no data cap 🙁
Hi. Share ko Lang Experience ko kumuha ako PLDT ULTERA 5mbps last may 2015. ang masasabi ko wala kwenta ung internet connection nila napaka bagal ng connection ko. tapos may oras lang na mabilis un internet connection from 5am-8am dun ko lang nararamdaman un LTE sinasabi nila. after ng 8am onwards wala na… panay DC pa…. tapos ang BILIS pa maningil pag di ka nakapag bayad ng due date daig pa LTE.. XD… hahaha share ko lng po experience ko thank you… one more thing naka blocked ata e2 http://www.karenmnl.com/pldt-home-ultera-is-it-worth-it/ sa ISP ang sabi “Access denied. Your IP address [121.xx.xx.xx] is blacklisted. If you feel this is in error please contact your hosting providers abuse department.” nyare???? hahahaha napilitan tuloy ako gumamit ng iba ip…
Hi Gimel, thanks for visiting the site. Thanks for telling me. This post is blocked?! This is the first time I have heard about this.
On my end wala naman akong bina-block on my blog. I’m just using standard wordpress.
Hi All,
Thanks for all feedback & comments regarding Pldt Ultera! Tama lahat ng sinabi ninyo, Mapa Smart, globe & Pldt walang kuwenta ang serbisyo nila.
God bless all!
Thanks,
James
Alam mo ba na blocked ang post na ‘to when you’re accessing it using smart 3G?
Hi Jon, thanks for letting me know! However, I tried it using Smart mobile internet and was able to access this page naman.
My PLDT connection is Ultera 1999 10 mbps but 10 mbps is not doing the speed it has. I have six computers connected on it for gaming .Why is that my internet connection is slowing down,.
Any suggestion for what Plan should I apply for my gaming pc’s . ? 1gb is not enough for 6 computers working daily suggestions please …
Ultera is not applicable for gaming or ultera is just used in home?
Hello Patrick, I think Ultera is only suited for very, very light internet users. Get the PLDT Fibr or DSL if at all possible.
Hello, and thanks for this website. I think I will not get the ULTERA.
I had a friend here in the province but is not here anymore and was using a Pocket WIFI from Smart and was loading the 5 day plans for P250 or P300 but the cap for these are 3gb i think for UnliSurf.
I really need at least 20-30gb per month or 1gb per day. Does anyone know the best way to do this on a pocket wifi?
I can just buy the smart bro load cards even if i have to every day for P50. But i don’t know the data cap on those cards i can’t find out what the limits are.
Hi Ray,
I don’t know what the cap is for Smart, too. Haven’t been able to find it. I have been hearing that Smart isn’t that strict when it comes to imposing the data cap, though. 🙂
Anyway, I think you have the right idea 🙂
Got my ULTERA last saturday 8/8/2015 Regreted it very much just after 30mins later… tooooooooooo sloooooooow!!!.. download speed 0.08 and going dwn. Reported it to customer service after 4 hrs.. all i did was do a speedtest most of the time.. And now 2 days later still the same… I shoud have upgraded my canopy to 3mbps unli wifi with no data caps… Grrrrrr……
So sorry to hear that, Millie..
Mga sir and mam pede nyo ba share pano marestart data cap ng ultera. Currently using the 5mbps ultera. So far mabilis kaso when using video calls mabils syang kumain ng data kaya namomroblema ako. Salamat
Google mo 🙂 Sorry, cannot link such things here for obvious reasons.
UPDATE: I just read on Smart’s FB page that Unlisurf 999 is still available. It might be a good alternative if you are having problems with your Ultera.
🙁 just came across with this blog while looking for some info on how to know if an PLDT Ultera install crews who used Iphone is connected or secretly viewing my Dell Laptop with Windows 8 OS… Since 2007, I had Globe DSL with landline. Then December 2013, we transferred to our new home. Around February 2014, I had SmartBro installed, since my experience with Smart Mobile postpaid UnliSurf is really good. Pero after about 2 months, I noticed that the internet connection wasn’t stable, it was On/Off… I kept paying the monthly bills though, but stopped because after 4 months the internet connection became slower to no connections at all. Last August 1, I asked my son to apply for PLDT Ultera because I really need internet connection due to work, because I already terminated my smart postpaid when it matured. The sales agent promised connection after 3 days, or the longest waiting was a week. Finally PLDT Home Ultera was installed last August 11. After the installation, I was able to used internet for an hor, then the connection was gone. So I bothered my son through text and call to call the sales agent/customer service about it. Also, i noticed that they are not giving a copy of the installation docs my brother signed, also unlike globe, they used my laptop to install. They didn’t have their own gadget/laptop for the installation. About past 5pm, the crew came back and they were upset because when they went up, nagdadabog yong nagiinstall sa bubong namin. So i told the guy using my laptop to please tell the guy up to be careful, baka mabutas ang bubong ko. Also the guy who installed, warned me na baka baklasin na lang nila at di na kami makakabitan. (If only I read this before – sana nga pinatanggal ko na lang). Sabi ko sa guy, nong bumalik sila “naku baka matulad yan sa Smart Bro ha… walang connection” Then sabi nong nag-iinstall, pangtatlo ako sa ininstallan nila na nagreklamo at binalikan nila…. Sabi nila, PLDT daw ang may problem. Sabi ko, wala akong paki dyan, kasi i cinsider them PLDT personnel although I know contractor lang sila. That night I was able to use the internet, but the following day August 12 whole day no internet. My wifi icon says “internet access” but when you try to open a site, no internet access. I didn’t bother to ask my son to call the costumer service again. But around 11:30am of August 13, the crew went back. They said they will check the connection. I showed no enthusiasm and I told them all my concerns. Sabi ko bakit wala kayong sariling gadget. So while they were isntalling, I was beside him, pero napansin ko di sya derederechong pumapasok. Sabi ko bakit di ko mapalitan ang Wifi Name and password, it’s the same homebro, homebro… Binigyan nila ako ng 192.168.22.1, pero napansin ko 192,168.15.1 pero pag clinick ko, sabi ng laptop ko ang connection ko daw ay not private and the link may steal my password, credit card, information… Also, biglang nagpalit nag nag-iinstall at dala dala nya ang Iphone. So medyo may doubt sakin ngayon, I don’t want to go online kc baka nong tumatayo ako (kc I was cooking) he connected his iphone to my PC… Worried talaga ako, kc nga habang nag-iinstall sila at nakatingin ako, di nila tinutuloy. Eh nong ma-establish na ang Wifi connection, baka they connected my Dell Laptop 64bit OS to his Iphone…. 🙁 🙁 kc I told them gusto ko palitan wifi name and password, di nila ibinigay paraan. Nong balikan ko yong link sa laptop ko, burado na… Kasi tinandaan ko pinasukan nila.. Also tinanong ko, bakit di official website ng PLDT and pinupuntahan nila di katulad sa globe dati na after installation, lagi ang next step ko ay palitan ang password na ginamit nila… Ngayon ewan ko… Please, mero bang saysay ang pag-aalala ko… Hayy naku sana nabasa ko to before August 11…. :((
Hi, can anyone help lorie and answer her questions?
I don’t have Ultera, so I don’t know the specifics, but I did notice na consistent sila in not giving customers the means to do things like change the wifi name & password, etc… buti nalang may konting alam ako sa tech and marunong ako mag google. Pero the part where they treat you like an idiot and don’t explain things nor give you the settings you need – I don’t know if it’s part of their SOP or what, but they are consistent about it.
You can call PLDT customer service to complain about the contractors. Good luck in getting a nice PLDT customer service agent 🙂 you will need luck & patience. When you start complaining, there is a tendency for PLDT agents to “accidentally drop” calls kasi.
hi lorie. to change the WIFI PASSWORD go to https://192.168.22.1 username and password is homebro . Go to WIRELESS SETTINGS > SECURITY > PRE-SHARED KEY. Input the NEW PASSWORD YOU WANT THEN CLICK MODIFY.
https://192.18.15.1 username and password is homeultera to check your download and upload speed.
@bubblejaja
Thanks for sharing! 🙂
Thanks for this Barat Queen! I was about to buy it…. good thing I came across this post. May I ask which are better alternatives? We are going to be affected by the phase out, so there is a need to change ISPs.
Hi Romeo, sorry but I can’t recommend any alternative. It’s your choice, and sometimes, no choice 🙁 Check if the competition has a similar offering. If getting DSL or Fibr is possible, those are better. You can also use a pocket wifi and subscribe to one of the Smart unlisurfs. Good luck!
i recently subscribed to ultera @ the basic plan. i am aware going in re the data capping a day. i found out that after connnecting 4 devices at once ( 3 smart phones and my computer) that my data cap was gone in abt 2 hours coz of the updates my devices needed to do. i can’t really complain, but really, 1gb for a day for a youtube hogging, social media hungry, streaming generation.
i do hope that PLDT has something in the pipeline on upgrading their infrastrusture. i do not need ultra fast speeds, just consistent internet svc and workable daily and monthly data allowance. otherwise, i’m going to pay thru the nose for shitty svc for 36 months.
Hey there, NoChoiceBut2go2ultera. Yes, that’s what I’ve been saying. 1GB/day is too small for home use, especially if it’s your only internet connection.
Let’s hope the recent senate inquiry into our internet results in some positive changes!
Hi, kaka-apply ko lang ng PLDT Ultera. Luckily, nagba-browse ako ng review about Ultera at nakarating ako dito sa blog mo. I think am gonna cancel na my application. Thank you for this Ms. BaratQueen. :* 🙂
Thanks for reading, kittykarla0814 🙂
Hi Ms. Barat Queen.
Thank you for this article. I hope maraming makakabasa nito before “upgrading” to PLDT Ultera.
SmartBro Canopy subscriber din ako. My contract just expired this August. I too got a call from their sales rep telling me I need to switch to PLDT Ultera. Very limited yung information na binigay nila and since I was at work I told them to give me a callback at 5pm so I’ll have time to read more about the said “upgrade”. Thank God the call didn’t came.lol
I did some research and came across your blog and read all the comments here. I feel sorry for everybody who have switched to PLDT Ultera and all the internet problems they are currently experiencing. I’d like to help in my own way and hopefully people doing some research will come across your blog and get to read this. So here goes…
Current SmartBro Canopy user:
– “upgrading” to PLDT Ultera is OPTIONAL, hindo po tayo required na lumipat sa Ultera
– if a customer rep will call you and he or she will most likely use words like “Phase out na po kasi ang SmartBro Canopy”, what they meant was they will no longer accept new subscribers to get the SmartBro Canopy plan. Hindi po ibig sabihin na mawawalan na tayo ng internet connection.
– as far as what the customer rep told me during my call, walang data capping sa current SmartBro Canopy plan.
– if they are persistent in calling you to switch just tell them politely to note in your account not to call you again regarding their new offer. Makulit din kasi sila sa akin dati about getting the new Wave tablet until I told the last sales rep who called me not bother me again about the offer.
I have an online job and data capping just doesn’t make sense to me lalong-lalo na 9 hours naka online. Although SmartBro Canopy (plan 999) may not be the best it is decent enough and I get to work okay.
Hope this helps. God bless everyone. 🙂
Hi Kat,
Thank you very much for sharing! I’m sure this will be a big help to a lot of people 🙂
Thanks for clarifying that it won’t be “phased out”. A lot of customers get scared that they’ll lose their internet connection when they hear about Smart Bro being phased out, and they feel that they have no choice to but switch.
Really, a big thank you, Kat! 🙂
Nice info, just when our branch manager asked me advice about getting this PLDT ulterra. They are still using Smart Bro canopy, and up until now as she said, theres still no connection because their Tower in morong is still under maintenance, and then they got this offer. I think sinasadya na talaga ng Smart. Here in our office in Pililla Rizal, we still use the Smart Bro canopy thingy, but the billing have shifted to PLDT Home Bro. There was a time like last year or so that i keep calling/complaining them about the very slow connection of their service. Good thing is up until now, seems ok, even at 2mbs only, and its a residential account, though we are using it for Office use with 12 computers. While browsing through the comments, now i’m a bit worried that there will come a time we will get a call from PLDT about this phasing out of canopies. We are using 2 ISPs, one is PLDT Home Bro which i’m using for our network. and the other ISP from a cable company here in Rizal, both doesn’t have caps. The only problem i’m getting now is sometimes, well most of the times, they say youtube is slow, but damn they’re supposed to be in the office working, and i’m a freaking heavy downloader. Well i’m actually the only “IT go to guy” here.
Thanx for this review/info on Ulterra. now i’m gonna bookmark this site.
Hi Chris, thanks 🙂 I’m so glad you found the site helpful 🙂 keep us updated on what happens with your Smart Bro.
Re: slow YouTube – every one experiences this, even my friend using PDLT Fibr with a fast 20 Mbps connection! So it seems like YouTube is deliberately being throttled. In my experience, it’s on and off – it’s usually very slow during workdays but faster in the wee hours of the night/morning.
Hi ms. Baratqueen. Anong internet provider ang walang data cap aside from pldt dsl? Wala kasing linya ng pldt dito sa lugar namin sa bulacan kaya ngayon smartbro pocket wifi yung pinagttyagaan kong gamitin. Mahilig pa naman akong magyoutube kasi wala kaming tv. Ayoko namang makipagusap sa mga sales representative ng mga intrnet provider na yan kasi ang ippresent nila e mga advantage lang at wala akong alam sa mga mb, mbps na yan. By december tatapusin ko yung contract ko sa smart kaya ngayon pa lang e naghahanap na ako ng pwedeng ipalit. Please help.
Hi Celine,
Thank you for your comment! 🙂 I asked around and it seems that PLDT DSL is the better choice talaga. At this point in time, walang perfect na ISP dito sa Pilipinas, lahat may kanya kanyang problema 🙁 if you are satisfied naman with your Smart Bro pocket wifi, just continue it nalang. I think puwede naman mag continue ng plan kahit tapos na yung lock-in period. You should be getting the same service and pay the same amount, except the only difference is, you can leave any time you want if the service goes bad. I am sure they will ask you to “renew” your contract for another 2 years but there is no need to do that if you want to continue with the service. Sometimes they will offer you a discount or some freebies to encourage you to renew your contract. But if you are not interested in the freebies, there’s no need to renew.
If you want to look for another internet service, ask your neighbors what internet they are using and if they are satisfied with it. Good luck!
Also, I have a post that explains Mbps etc… 🙂
http://www.karenmnl.com/barat-akos-pocket-wifi-buying-guide/
Ang PLDT Dsl ba may data cap din?
Hi iko, PLDT DSL doesn’t have a data cap, as far as I know, at the moment… I heard that Globe DSL started implementing a cap: https://community.globe.com.ph/thread/93374
Nabasa ko na yang article mo bago ako bumili ng pocket wifi. Prepaid sana ang kukunin ko kaso ang sabi nila di daw available (or sinabi lang nila para mapilitan ako sa 6 mnth lock-in period nila) bagong lipat kasi kami from manila. Nang tanungin ko yung pamangkin ko kung ano yung best network dito sa area, sabi niya smart daw. But i found out na halos lahat dito e nakasun.at yun din ang sabi nung tindera sakin. So maybe by december, ill switch to sun broadband nlang. By the way, yung mga ibang bahay dito cignal tv yung gamit. May wifi sign kasi sa logo nila kaya curious ako. Any info about this, di ko kasi maintindihan yung website nila.
Thanks a lot! More power!
Hi Celine, I did check out Cignal’s offerings a while back. I am always curious when I see something new. Unfortunately I thought it was expensive because our legacy Destiny cable is only around P500 with more channels pa (91). Sa Cignal ang konti lang ng channels for the price, and puro local free channels pa halos. I don’t think they have internet service, but I could be wrong.
It’s up to you if you are okay with those channels 🙂
Kaya pala tawag ng tawag ang smart for sure ioffer na nila yan in exchange for my old canopy. So pwede hindi pumayag for “upgrade”? Pwede iretain nalang old canopy para walang cap?
I just recently got into the pisonet game and so far all of my consoles are not online, yet. But if inevitability has it, I can see the business going down this route, eventually. I’ve heard of ULTERA before. It’s actually ubiquitous in this line of business. They are marketing it everywhere. The shops where I’m getting all my parts sell it. All the computer technicians I know recommend it. They are even selling it thru facebook and maybe thru other social media as well. So for a good while I was curious and even entertained the idea of deploying ultera to connect my over a hundred boxes, and growing, all over. I had such high hopes. Fantasizing about it, I can’t help but smile. Then YOU had to post this blog, blogger! jk. But sarcasm aside, I should thank you for what would have been a disaster and my eventual demise.
Now, I’m not so much of a techie. But I’m quite observant. And if optimism matters, I say there’s always a solution for every problem. Remember the days of old when internet going online means using a modem? This is not for the faint of heart, just mostly for the likes of me stuck in this very same predicament.
So, how about if on one location, a central office perhaps preferably located near pldt to guarantee fast service in case of a breakdown, I subscribe for the fastest fibr or dsl connection available, plus maybe a few other ISPs as fail over. Then host this signal to all my pisonet sites via pldt wired/normal telephone line and modem? PLDT lines nowadays cost at around 300/mo. Provide 2 lines for each connection or 600 php per mo. per setup. One in the host area and the other at the end of the line where the pisonet boxes (minimum of 10 boxes per location for economic reason) are located. Will this trick work and guarantee a descent connection all the time?
Just my 1 cent.
Hi erickson,
Thank you for sharing 🙂 I don’t have any experience with pisonet and I don’t think I know enough to advise you on your proposed setup. But if there’s a will, there’s a way 🙂
As for main internet, yes, Fibr or DSL is the way to go. If I understand correctly, you want to create your own subnetwork or be your own mini ISP for your pisonet units. I am not that big of a techie, but I get where you are going with this 🙂
There are some local message boards (tipidpc, pinoyexchange, etc) where internet shop owners frequent, just google them. Ask around if someone has already done this sort of set up, make sure it’s all legal and stuff 🙂
Good luck! 🙂
hi…. worth na yung 999 to 699… bumaba na sya… balak k pakabit sa martes e… hati kmi ng kaoitbahay ko… bale 6 na devices lahat
Hi, It’s my 3rd week now in this plan, I just wanna ask if what will happen if I already consumed the 30GB/per month data?? It will stop my internet connection ba??
babagal sobra net mo pag naconsume mo na yung data limit na binigay which is 30/gb per month however pwede ka pa mag avail ng extra 1gig or more kung naubos mo na yung 30/gb ng di pa tapos ang buwan, i think P50 per gig? Question ko lang, mabilis ba ultera mo? saan location mo?
Bale matitigil na muna ang internet mo hanggang dumating yung araw kung kailan ka ulit nagkainternet (Ex.April 11-May12) tapos marerefresh naulit ang internet mo syempre yung 30GB Monthly Allowance.
Diana Hindi mapuputol ang connection mo pero bababa ng 70% ang speed ng connection… Napakaslow nun….
Hi,I’m from montalban Rizal asking for a good internet with unlimited Wifi.what will you recommend from me.thank you.
Thanks for this… Stick muna sa rocket Wi-Fi… Kahit medyo mabilis pa yung free kesa mag bayad ka.. LTE 50 ng smart ang
average nasa 10-20kbps lang.. Yung free average 100-300kbps and 1-5mbps yung peak
Hi po sa n u!
i currently subscribe sa plan 699 ultera but kulang pala 30gbs lang .. gusto sana namin mag upgrade to home dsl 1299 pwede kaya un at ano gagawin ko?
thanks,
angela
Thank you, i was on my way to the smart office in Baler, where PLDT is doing business too. I was to wash my frustration on my tattoo globe 999 average speed download speed is less than 100mbps, before the cap and 25kbps, yes slower than telephone connection of the past, with this PLDT Ultera, i just wait for Globe dsl in baler to operate. pldt dsl is offered to businesses only.
Hi rommel,
You’re welcome 🙂 I’m so sad to say that I can’t recommend any service for you. Ultera has 1GB per day cap, Globe DSL has started implementing a cap for their DSL (yes!), and even Smart unlisurf has a data cap of 1.5GB per day now, and might discontinued by Nov. 10.
http://www.unbox.ph/editorials/globe-intros-new-data-caps-for-tattoo-dsl-subs/
Just a few minutes ago somebody from PLDT telling me that my smart bro canopy is due for migration to Ultera and even told them to come back tomorrow Sat. 11/06/15. Curious enough I googled about it and find this blog very timely. Thank you. Have you ever posted in the past about SkyCable Super Saver Plan 1299? Internet 2Mbps and Cable bundle.
Wag po tayong magpapaloko sa mga ahente ng PLDT Ultera na sinasabing i migrate na daw lahat ng Smart Bro Canopy! Ang dami pong problema ng PLDT Ultera like data cap kaya hanggang ngayon po ay Canopy pa din ako.
Naloko nga ako wala namang nabago sa ultera na yan. Pinalitan nila ang canopy ko at yong plan na 788 buhat ng magkaroon ng smartbro subscriber na ako kya ng gawing 999 ang plan ko sa ultera, plano ko ng ipaputol kahit 1 month ko pa lang nagamit.
Thank you for sharing this. I was tangled between getting pocket wifi and upgrading my (useless) SmartBro (ken) ’til I checked on the pros and cons and it seems the disadvantages were way ahead in our current plans of upgrading to Ultera. We rely on downloads for our daughter’s offline Youtube Elmo’s world videos and I agree that 1GB/day cap is an insult considering the cost of the service.
I searched left and right for a very useful info and glad I took a peep at your blog. This was very helpful … and it has been emotional.
Hi Rodimus,
Thank you 🙂 I am so glad you found the blog useful. I really feel for people who are so frustrated with our country’s telco services and end up venting their ire here.
Not much I can do but share my thoughts and hope that more people finally had enough and demand positive change.
We used to have Smart Bro at home but since it was discontinued for households, they offerred Ulterra to us. Unfortunately it did not leave up to expectations. We are connected but web pages do not open or if they open after some time. Minsan hindi pa buo ung mga web pages. I am just waiting for my contract to expire. i would mot recommend it.
I heard San Miguel is in talks with Telstra to start a third telco here in the Philippines. Hope they offer better services and prices! Telstra is the big telco in Australia.
Ghi mam if u only have two option pldt ultera 30g or globe 30g
Unfortunately. Binenta ng San Miguel ang service sa Globe and Smart Telcos. Hoping na sana nga gumanda pa lalo service nila.
Oo nga. That was sad news… Here’s hoping Pres. Duterte can fix our country’s internet service 🙂
sana naman po magng unli na ang ultera para worth it naman po ung 1299 couz comparing to pldt dsl unli na for 1299 with landline pa ang ulter 999 is 30 gb ang bilis maubos then mag aantay ka pa ng 10th of month laking abala eh sana naman magng unli na po f pwd kz ang hrap magbbyad ka ng malaki tapus ganun lng just saying tnx
I am very thankful for this site. It is very helpful and being a praktikal… its not bcoz of we are barat or you are barat but the point is manloloko sila.. experience ko sa sun plan 250 with has 52hrs monthly. They billed me 600 per month they said i consumed my 52 hrs and i make it over. BIG OMG.
. I always counting and do monitoring it by myself. I used it 30 min in sometime bcoz the speed very poor.. when i open fb it will loading till 20-30 min.. nkakaubos ng pasensya honestly. I want to cancel my contract then ssabihin nl na hnd pwede BIG OMG! Wala nmn s contract ang 20-30 min before k makaopen ng isang site. Dun lng nl inuubos ang hour ng plan s loading. Kitang kita n ninanakawlng nl ang pera ng bayan n ngavail ng plan n to.
Hello Zyra, thank you very much for your kind words!
Those are exactly the reasons why I am very afraid of getting a postpaid plan that has a lock in period. At least with prepaid, or with a postpaid plan without a lock in period (or a very short one like 3 months), you can leave any time you are not satisfied with the service.
I’m searching for reliable internet connection that suits best for downloading, streaming and my brother also plays online so, we’re kinda heavy users, do you have any recommendations? i’ve read many reviews bout diff home based internet and all that stuff but it seems like all local companies for internet connection fails. I don’t know now what to do. i’m still hoping to get some stable home based net and of course, affordable. thank you. 🙂
Hello maybel 🙂 I think most people in the Philippines have this problem. Unfortunately, we only have 2 mainstream choices for internet – Globe or Smart/PLDT (and their sister companies). And, also, unfortunately, they have started capping mobile data and even DSL (Globe).
The best internet available, I have heard, is PLDT Fibr. But it is not yet widely available. It is not even available in my neck of Manila. It is the best bang for the buck – one person I know pays P3,500 monthly and now gets 50 Mbps speeds, and so far, the internet is not capped.
If you can afford PLDT Fibr and if it is available in your area, that would be my recommendation.
Next best thing is PLDT DSL. Lately, it’s been acting weird. Slow and seems throttled during peak hours. But at least it is still uncapped, and the cheapest plan without phone line is 999, and is more widely available than Fibr.
Using mobile internet (not wired) for your home use is just not advisable, but many people still use it because they don’t have any other options – be prepared for slow internet and major frustration and data capping.
Good luck and hope you find the best option for you! 🙂
sana naman po magng unli na ang ultera para worth it naman po ung 1299 couz comparing to pldt dsl unli na for 1299 with landline pa ang ulter 999 is 30 gb ang bilis maubos then mag aantay ka pa ng 10th of month laking abala eh sana naman magng unli na po f pwd kz ang hrap magbbyad ka ng malaki tapus ganun lng just saying tnx
Thank you for your article since we are considering Ultera. My two qualms about it are the data cap of 1g per day and 5 users max. I would love to get PLDT Fiber connection but it is not available yet in our area. I’m afraid to start contract now because I totally agree wuth your assessment on Ultera vis-a-vis our needs.
Hello Amado, thank you for your comment! If only they made their data allocation more reasonable, or go back to unlimited, it would have been acceptable. I think, for most people, slower but unlimited internet is preferable to fast but with a very low data cap.
Imagine 1GB / day allocation for a household. Sometimes games and other software need to download files, patches and upgrade files, sometimes these files can be several GB – they will never finish downloading because they will always be cut off at 1GB!
Is PLDT Home Ultera can be used even the data cap reaches its limit ?
Ex. I reaches 1 GB just in the afternoon , can i browse the net in the evening even it reaches the limit
Pls answer ASAP .
Hi, I am not subscribed to Ultera. But you can backread the previous comments where users shared their experiences.
As far as I know, it is supposed to reset at midnight, but I am not sure if that actually happens.
What internet provider your are using…? Thank you..
Hello,
Just like erickson E., I just got into the pisonet business though I only have 3 units and one PC as of now. I can’t go full blast because I still don’t have my internet connection. I applied at PLDT for a DSL connection but sadly, I was told there are no available lines in our area. I still have to wait for their expansion (which is tentatively set during the first Q of next year – that would be too long!), or wait if there’s an existing PLDT subscriber whose line is cut. The instruction is I have to report to them the name of the subscriber and I will be the top priority in case the line will be disconnected. As another option, they recommended Ultera. I was about to go with it even if I know it has a data cap until I read this blog. This is certainly helpful.
While still in the process of applying for a PLDT line, I also applied with Globe. I presently have a pocket mobile wife postpaid line with Globe, which will expire in May 2016. I paid P999 per month for the line. I initially planned to have this upgraded into a DSL line for my pisonet but sadly again, this is not possible. I will have to apply for another line. After credit line checking and location scanning, I was told the only available line in our area is WIMAX with only 1mbps speed but no data cap at P999 per month. Is this plan okay? I mean with only 1mbps speed, I don’t know if this can handle the 4 computers I presently have. And I will be adding more soon. Presently, my clients still use the pisonet but for games only that don’t need internet connection. If there are clients who want to go online, I let them use the PC which luckily can accept the mobile wifi connection. The speed is okay though there are times it gets slow. When I applied for the pocket mobile wifi, I was told its unlimited and no data cap but now, I regularly get messages telling me my connection has slowed down because my data usage has gone big. Now I don’t know which network to go — Ultera at 5mbps or more but with data cap or WIMAX with only 1mbps but no data cap. Can you help me decide? I badly needed an internet connection.
Thanks
Hello 🙂 thank you for your comment! It really depends on what you need it for. If you don’t need to download big files (just web surfing) and want fast internet, go with the faster one but capped. If you need to download big files, do torrents, streaming, watch a lot of youtube, then a slower but unlimited connection is better.
If youtube streaming is always buffering because of slow internet, just google some ways to prevent that, so you can wait for the whole video to finish loading before watching.
Thaaaank you! I just completed my online application and thanks to this site, I think I’d better cancel that application. You are right, I might as well go prepaid LTE. In case service sucks, it would be easy to change. 1Gb a day is just terrible for home use. It said in their site 30GB cap but I think they’ve left out the 1Gb a day term.
Thank you 🙂 happy to help!
Oh my i really dissapointed 🙁 to pldt ultera . but im glad to see your blog . :/ thanks this is very helpful .
Thank you 🙂
Hello,
The only turn off with ULTERA is the 36months contract unless they can guarantee a consistent speed for the 36-months or we can terminate after proving that their service stinks and not pay any termination fee which is equivalent to the remaining months… really telco, are we that stupid to pay you the remaining months, and terminate… or upgrade if there is a new/better technology.
– Another turn-off is we pay for the modem for Php300/mo for 36mos and written in their application it is stated, I quote “The warranty shall be limited to (7) days from date of installation. I will be liable for the cost of replacing or repairing the modem after the warranty period” – this is really BS… really??.. 7-days warranty??? kaya nga rent to own kasi if it bogs down it should be replaced by them FREE Of Charge…
– The speed, if true at 10mbps or 80% sounds ok. Why don’t they charge on the total average bandwidth used, meaning Php1999 if you get 10mbps consistent for 30days. If we were only able to use 8mbps total (80%) so you just pay (1999×80%=)1,599,20 – fair usage(?) he he he…. similar to mobile call, which is charged on per pulse or 6 secs., so if your call is 60 secs(1min), that’s 6-pesos but i you only use 30secs(1/2min), then you pay 3pesos… INUTIL ang NTC pala… pro-telco… ha ha ha…
– Capping or of data allocation 70GB is also fine coz my kids during school days are limited or no gadget at all specially before and during exams and at 9:30pm, they are all in bed. Besides there are better things to do on weekends for kids instead of gadgets, youtube, online games etc… our house rule, no gadgets on the dining table… modesty aside, my kids has their own laptop, my college uses mac, junior high has toshiba gaming (i7), little girl has ipad and laptop, they have iphone6s, iphone5s, note4/5, and they are subscribed to spofity, i use lenovo yoga3 ultrabook etc… we have smart TVs as well…
– Limiting to 5 concurrent user is also a negative, so i put in place another router and connect pldt’s existing router…
Question;
1. 70GB cap – do i divide this on a per daily basis (70/30=2.3gb/day) or as long i don’t go beyond 70gb until the end of the month it doesn’t matter if I use 5gb today and 1gb tom
Anyway, I need an honest to goodness feedback pls. SPEED is my major concern pls… coz I work at home most of the time…
Walang fiber sa area namin at copper pa din daw sabi ni pldt, so they recommended ULTERA… they said DSL but i still have to pay for the voice which is 691.50 additional on top of the 3,000 pesos for 8mbps plan. Solved na ako sa 3,000 but to force the voice at 691.50, that’s hi-way robbery already… Who wants a voice line when there are cellphones already unless deadspot house mo he he he… i would have subscribed to fiber if it were available even with Globe LTE, it is only 2mbps when they tested here…
Thank you so much….
Hi Diego,
Thank you for your comment 🙂 Anyway, based on the comments I have read here, it seems that the DSL is definitely the better deal compared to Ultera. Paying the extra P600+ for the landline is the price to pay for a DSL, I guess, but it is still the better option than going for Ultera. When you get as frustrated with Ultera as the other users here, you might wish you had chosen to pay the extra P600+ instead just to get decent internet.
Also, everyone in your family has their own internet gadget, and you even have Smart TVs. Trust me, 70GB per month is not enough. Software updates palang, ubos na yan – Windows updates, app updates, etc… And your kids are using Spotify, too, right? And YouTube? They might need to watch/download files for their projects or homework, too. 70GB is really not a lot, especially not with so many people using the internet.
Anyway, if you have to pay the P600+ for the landline, might as well find a use for it nalang to make the best of the situation. There are still instances when using a landline is better than using a cellphone – most food delivery places still use a landline, and most customer service numbers still also use a landline, and if landlines are not included in your cellphone plan, using a landline to call customer service will save you a lot of money. You can also try to get the next lower DSL plan to keep the overall PLDT bill lower.
Also, if I remember correctly, our lock-in period for DSL was 2 years, while Ultera’s is 3. And whenever the PLDT DSL modem breaks, PLDT replaces it, no cash out for us at all. We have been finished with the PLDT DSL lock-in period for years now, and they have been calling to get us to sign up for another lock-in period with some promo or other, but I always say no. I don’t want to tie myself up to another lock-in period. I also want to be able to switch as soon as they roll Fibr out in our area.
You can also ask your neighbors who are on DSL how the service is so you’ll have an idea of what to expect.
Good luck! 🙂
hello po kaka kabit lng po ng ULTERA Q noong april 29, may 6 palang ubos na daw yong 30gb 699 kasi ina applyan q. bakit pio nagka ganoon haslos week lng gamit q sa 699?
Malamang na consume mo na yung monthly allowance na 30gb.
Hello,
I can relate to diego.
Yesterday, I had a very bad internet connection. Hindi gumagana ang website na kailangan kong e open. When I call the support group sa PLDT, sinabi nila na malapit na daw maubos yung allocation ko at mag reset daw eto tomorrow dec 10. Sinabi ko sa kanya about my problem sa connection ko, and then I tell the support group na pwde bang e cancel ko nlang ang contract ko kasi hindi naman ako sinabihan about sa pros and cons sa PLDT ULTERA, enofer lang eto ng technician na dumating dito sa amin kasi SMART BRO CANOPY subscriber ako, tapos nagkaproblem sa connection ko akin lang ayusin ang connection and then enoferan lang ako ng technician na mag upgrade nlang sa ULTERA. sinabi nila na free daw lahat wlang fee and then yung bill is flat rate parin, di nila sinabi na may data allocation. Last month na shock ako sa bill ko umabot ng 1,300. Tumawag na talaga ako sa support group, talagang uminit ulo ko. Sinabi ko hindi ako nag upgrade sa PLDT tumawag lang ako kasi wla akong connection for almost 1 week tapos pag subscribe ko sa pldt ultera may bayad, ano to lokohan. Galit na talaga ako, at ginawa ng agent and after sa pakikipag away ko na sa agent about sa bill ko sinabi nya na wla daw akong babayaran na 300 for fee sa upgrading from smart bro canopy-PLDT ultera. See, pag di ka talaga magagalit wla silang gagawin. With regards sa concern ko na gusto ko nang tapusin yung contrata ko, sinabi ng agent di ba daw ako na orient about sa contract. sinabi ko wla akong pinirmahan at alam sa contrata and if na explainan ako ng mabuti e sana di nalang ako na subscribe. If gusto ko talagang umalis kailangan kung magbayad. Tanong ko lang, kasi wla talaga akong alam na ganito ang kalalabas ng connection ko di nman sinabi sa akin ng technician lahat ng information. San tingin nyo, pwde ko ba talagang e cancel yung connection ko. tsaka importante sa akin yung speed sa internet kasi nag work ako online at di pwdeng mahina connection.
Hello jannet, thank you for sharing your story. It really seems like a lot of people have been upgraded to Ultera without explaining all the details to them. Please keep us updated on what happens with your plan, please let us know if you were able to cancel it.
To answer your question about speed, please read all the other feedback on this comment section. Marami na ang nag feedback. I don’t have Ultera myself so I cannot tell you my experience with it.
Hello ma’am!
Thank you so much for this blog entry on PLDT Home Ultera. I was searching for alternatives to a DSL plan since I just got an SMS from PLDT saying that the result of their survey in our area is “No Facility”. Bummer! And our household didn’t even entertain any surveyors, if PLDT DOES have them.
Without a DSL or Fibr line, our household’s option would be 4G or LTE, but with the recent implementation of data caps, I feel hesitant to commit to a postpaid wireless plan. My line of work is home-based (medical and general transcription) and downloading audio files and uploading transcripts require a lot of bandwidth and at times, within a day, can exceed 1GB of data caps.
*sigh* This truly, is a frustrating situation in the Philippines. There is a growing number of home-based/outsourcing workers here, but the Internet providers are just too crappy! So sorry to be venting out here. 😛
Anyway, I would like to ask if you’ve ever experienced (or anyone in the comments section, for that matter) who have experiencing paying for the actual copper/fiber line of a DSL product just so it would reach your home? Say, you’re in an area not reached by a DSL but a nearby area or town does have a DSL, can you offer to pay for the fiber line just so you would have DSL?
Looking forward to replies/comments/suggestions. Thanks very much! 😀
Hello Recis! 🙂 I feel your pain! I KNOW that there is a growing number of people working online on odesk, elance, freelancer, etc… but the government is not doing anything to make the environment favorable for them. I really think it is a better way than going abroad because people get to stay with their families and children grow up with both parents.
I have no idea how much it is to pay for the installation of the DSL/Fibr line to your house. However, if you really need internet, I have a backup plan that you may be interested to know about.
Have you heard of Regus? I used to think that they are the expensive office rental place, but one time I researched it and found out that they have a thing for P1,190/month. The P1,190/month includes FREE INTERNET and unlimited coffee/tea and airconditioning! You buy the membership, and I think there is a minimum number of months (3 or 6, can’t remember).
Anyway, once you are a member, you can go to any of their offices in the Philippines – they have many offices all over Metro Manila and usually in very corporate, swanky buildings. For the P1,190 plan, you can stay in one of the tiny cubicles they call “pods”, as long as you want, until closing time (they keep business hours). You can only go to a particular site for x number of times a month, but no problem, once you reach the limit, you can go to another site instead. You have to pay for extras though, like copying, printing, etc… but the internet and coffee/tea and electricity for your laptop are free and the whole place is airconditioned 🙂
FYI, it’s something to consider if you really need a work environment with fast internet. I almost did last summer when it was so hot, but the thought of traffic stopped me. If you are interested, just visit them and take a quick tour of the facilities.
Don’t know if they have increased their prices, but as of a few months ago it was still P1,190 when I inquired.
Found the link for you: http://www.regus.com.ph/business-lounge/philippines/manila?q=Manila,Philippines
Ano pong PDLT Plan yung walang data cap? Basta po ba PLDT DSL means kahit anung pong plan dun walang data cap? (Even plan 999). Meron din po bang PLDT DSL Plan na walang landlind kasi wala naman pong gagamit ng landline sa amin (but i think all DSL Plan should/really have landline, but just incase for less payment). Kung wala pong PLDT DSL na walang landline, does the payment of the landline is different from the plan 999 or is it included in 999? We are planning to subscribe to PLDT Plan Home DSL, meron po bang data cap ito? Salamat in advance.
Hi Ryoichi 🙂 At present, there is no data cap for PLDT DSL. I think they have a plan that is P999 that already includes a landline but has slower internet. They also have another plan that is P999 (3Mbps speed) and you also need to get a landline, so your total is around P1,600+. You need a PLDT landline for all DSL plans.
Late for me to see this blog. Still thankful. I could share my experience with ultera. An agent came to our house and offered ultera. I was hesitant to entertain the offer kasi ok naman ang smartbro 999. Kaso ang sabi ng pldt agent…. Bibilis daw ang speed, pag na consumed na in a day , balik sa dati speed (speed ng smartbro999) hindi daw ako mawalan ng internet. The next morning daw, balik na sa speed ng ultera. Ilan beses ko tinanong ang bagay na to, parehas din ang sagot. Binaggit ko din sa agent regarding sa cellular data usage na pag naubos, need bumili ulit. Hindi daw ganun. Hihina lang daw ang speed. Ang tagal bago ako nag decide kc ayoko din ma lock in ng 36 months na hindi ko alam ang service. Kasi kampante na ako sa smartbro999 na ok lng na subscribed ako ng 24months. Kaso hindi k pinakinggan instinct ko…. Nag paniwala ako sa verbal na usapan. Yon, tinanggap k ang offer. Naka lock in ako ng 36 months. At eto na…… Mula nung nag umpisa ang ultera, hindi na ako nkapag fb. Google? Ang tagal bago mag open. Youtube? Yon ok . Pero hindi ako nag complain… Iniisip ko nsa adjustment pa cguro ng bago product ng pldt. After 2wks, eto na…. Na consumed na daw ang allowance ko for the month…. And to continue daw…. Mag booster. Naloka ako. I felt cheated, i was missold. This is fraud. Tumawag ako sa customer service, and told my story with their agent. Kasi kung ala tinago ang agent, hindi ko papalitan ang smartbro999 ko. At kung aware ako na pag maubos ang ultera and need ng add ons after na consumed, ala ako rason para mag complain. I’m planning to waive the contract dahil hindi eto pinag usapan namin ng agent. Sagot ng customer service, mag investigate daw cla. At tawagan nila ako. I hope hindi maulit sa iba eto.
Pareho tayo ng case emma, plano ko rin mag reklamo kasi nadadamay na din pati work ko online. Sakit talaga isipin pero dinaya nila talaga tayo. Kahit magalit pa tayo sa taga support team pag tumawag tayo, wla din silang aksyun na gagawin. Mas mabuti ata kumilos na ang taga NTC nito. Kailangan talaga may nag pu push nito, sayang lang din kasi bayad natin every month.
dati me nag-offer sa akin magupgrade ng smartbro upgrade to homebro pero hindi ko tinanggap kasi 7 years na ako smartbro user at kahit kailan hindi ko nagustuhan mag-renew ng contract. Paano ka ba naman gaganahan kung magrereklamo ka na mahina signal or walang signal at kukuha ka ng rebate kunwari lang silang makikinig at kukunin ung report pero the next and next and next day wala naman, parang wala kang nakausap at gumagastos ka lang ng load para tawagan sila at magkaroon ng kahit katiting na internet.
Hi gud morning..
Bago po akng subscribers ng PLDT ultera at ngaun naricieve ko po ung Bill ko 1547.20 ang laki at pagkakaalam ko po ang booster na kinuha ko ay 4Gb worth 149 lang..nagtaka po ako ang laki ng babayaran ko ang pagkakaalam ko po ang babayaran ko is 1449 lang pero bakit ganun. San nila benase ang ganung computation.
Hi Barat Queen,
Im a current subscriber of Smart MyBro ( ung indoor black box nila not the canopy type). Kahapon may tumwag samen na smart agent & asking if we would lilke to migrate to ULTERA. My huband said,pag-iisipan niya & tawag sila ulit bukas. Good thing I read this blog ( and I really thank you for creating this <3) . Mukhang tama nga sabi ng husband ko na mag-stay kami sa current plan namen. Sasabihin ko din sa kanya na wag na lang. But may concern is, if ever we decided to not to upgrade in ULTERA & just stay in the current plan we have, will Smart let us OR by force talaga na mag ULTERA kami? Hoping for your reply very soon! Thanks!
Alam nyo po ba kelan mapphased out ang smartbro canopy this year? Since december 19 pa kasi on and off connection ko and just last thursday parang mga ilang oras lang xa pwede then wala na naman. Wala pang tumatawag samin about the upgrade. Pag pumunta ka naman sa PLDT d ka nila masagot ng maayos dahil di daw nila hawak ang mga canopy plans. Any replies would be very much appreciated.
By february daw po ma phaphase out ang smartbro canopy.
this blog is really very helpful to me ‘coz i have been bugged by these pldt contractors about the migration of canopy to ultera. they have been persistently pushing us to accept though i have been consistently declining as well since my brother is already in a terrible situation right now with this ultera connection from day 1. But now my canopy connection had been totally disconnected already so i’m really scouting for a good internet plan that offers unli surfing like my previous canopy plan.
i have heard about tv cable providers who are now also offering internet connections bundled with their cable service. Do you happen to have anything to say about this? are they more reliable than pldt or globe?
hoping i can get feedback from you.
thanks a lot
Hi Blue, thanks for your comment! 🙂 My uncle subscribed to Sky Internet without consulting me, and now he is regretting it. It’s very slow daw, his previous Globe Tattoo (1 Mbps speed) is faster pa daw. This is at the Sta. Mesa area.
As far as I know, the speed of cable internet is also affected by how many people are subscribed to the service in your area. Someone explained to me that the speed is split to the subscribers, so more subscribers means the total speed is split among more people, equals slower internet. You can ask other people in your neighborhood who have cable internet about the quality of service they are getting and then decide 🙂
The only things I can recommend are DSL and Fibr. They are definitely not perfect, but for me, they are the best out of all the available internet services in the Phils. The complaints about DSL are usually fewer and not as bad as the super slow speed of mobile internet / Ultera. The DSL complaints are usually about the slow installation by the technician, slow repair if a problem comes up, call center (agent) problems, modem problems, but generally the internet service is acceptable.
But DSL is not available everywhere, so the next best choice is to get a pocket wifi. The problem is they already removed the unlisurf type promos, so you are limited in terms of data, or have to resort to using “tips & tricks”.
Hope that helps you 🙂
hi there, upon checking review about pldt ultera, i find your blog i bit useful.. gusto ko sana magpakabit nito bago lang kasi dto samin, kso sa cnabi mong datacap nag aalangan ako, globe 999 ang gamit ko for 3 yrs na. ok nmn until last yr. bumagal sya nung nagupgrade cla at sa dami na din ng user dto sa village namin kasi globe lng meron dto, sa sobrang asar ko binalibag ko ung modem nila buti nlng d nasira, anyways sa tingin mo mas ok ba to kesa sa globe na gamit ko, pag nagyoutube ako 240 nlng ng buffer pa sa sobrang bagal..meron kami 5 gadgets sa home everyday ginagamit.. sana mabasa mo to,. tnx
Hi Symon, based on feedback mabilis naman daw ang Ultera for the first 1GB or pag bago lang. Pero sabi ng iba bumabagal din. Also, malaking problema yung data cap dahil mabilis lang maubos ang 1GB. You can read all the comments here from other users para po alam niyo ang papasukan niyo kapag kumuha kayo ng Ultera 🙂
Bro kung naglalaro ka through Garena, don’t use Ultera.
Ako nagsisisi ako bakit ko pinaputol yung Globe ko, e ang ayos ayos ng laro ko ng LoL dun. Ngayong Ultera na ako, anlaki na ng problem ko. Nagsisisi ako kasi ngayon lang ako nagresearch about this.
Nakatanggap ako ng text mula sa smart na nagsasabing wala na daw data capping ang ultera. Can anybody confirm it to help me decide kung papalitan ko na si smartbro??? Kasi sa ngayon atubili po akong palitan base sa mga blogs at nababasa ko sa iba’t ibang website. Salmat po!
That’s a lie.
Thanks for opening this topic in your blog. It’s a big help especially a lot of details are not being included in the PLDT website. At least now, I know what to do.
Thanks, chinky 🙂 I’m glad I could help. I really hope PLDT improves their Ultera service.
The only problem with this is the CAPPING.
I have no problems (yet) with browsing and downloading from torrents, BUT!!! as a (League of Legends) gamer, Ultera is a big problem. As in BIIIIIIIG problem. So if you’ll just use it for browsing and won’t exceed the data cap, go ahead. Avail the cheapest one. But if you use internet heavily, this is a HUUUUUUGE NO NO.
been there and still there. 🙁
Like I’m cursed by the internet God and I don’t know why I was cursed.
So for the readers of this blog, don’t go for Ultera. I mean it.
Hi, thanks for the info., was searching the net for answers, my cousin applied for ultera the speed was terrible. I still have my canopy up to now, I’m receiving calls since last year offering me a free ultera upgrade, so I always say “No” since i know that ultera is not good in our location, then last month field agents came here asking me to change to ultera still no, and just this morning another field agents are asking me to change our canopy to ultera, i just told them that i have an important business to attend and ask them to come back the other day, They might be here again tomorrow, I just want to know if I can insist to stay wit my canopy until the end of my active contract?, or I have no choice but to fall to their trap, My canopy is not that fast but I can live with it., any advice?, capping is not a good thing for me Youtube is my TV, I spend atleast 7 hours a day on youtube.,
Hi JC, I gather that PLDT will be phasing out canopy soon, so I don’t know if you will still be able to get internet by that time using canopy. Best is if you can find a way to switch to DSL or Fibr instead.
Pag naubus na po ba yung 1GB nio sa isang araw mawawalan na kami ng net for the whole day
I have to return to this page again haha, the technician came back just this afternoon, i told them I’m not around (wt!?) i told them to come back again the other day, I just read your reply, the problem po is there’s only limited slots for DSL in our place, I already applied for DSL in the first place but they told me there’s no more slots available so I have to wait for somebody from the neighborhood to terminate their contract that’s why they installed canopy instead, haiy, this is stessful, like I have no more choice,, anyway thanks for responding, i’ll just go to PLDT office some other time to check if I can apply for DSL, all I know is wala pang Fibr dito sa area namin… I’ll also ask kung when yung official date na useless na ang canopy.. hehe. I’ll keep you posted… God bless. 🙂
Hi!, Thanks for the info., kakausap ko lang ng smartbro agent kanina and they are telling me na mape-face out na daw ang canopy and they are forcing me na magpalit na nung Ultera. May mga tao na din silang pumunta dito sa bahay para palitan daw yung canopy ko., luckly walang tao sa bahay. hehe. then after ko mabasa tong blog, I ask the agent kung may caps ba na 30gb. per month ang ultera 999 na inoofer nila sa akin pero ang sagot nya sa akin ” based po sa record pag force upgrade wala na pong caps nag-umpisa daw nung Dec. 15, 2015, hindi ko lang alam kung totoo ang sinasabi nya. maniniwala ba ako sa mga agent na to? hehehe. and also parang wala naman akong magagawa kundi papalitan kasi mape-face out na din yung canopy. nakakalungkot lang. sana may telstra na para doon nalang ako. hahaha
Today may nagpunta dito agent and ganun din ginawa nya pinalitan yung cannopy ng smart bro… Wala pang isang oras na umalis c kuya is ramdam na ang changes sa speed ng internet. Tinanung ko din xa about s data cap ala na daw un dahil nireklamo na daw cla before. Pero in our case. Ung smart tv hirap mag play ng video sa youtube na bago nmn nya palitan eh nanunuod movie. Nung ultera na music video lang ayaw na magplay considering ilang minutes lang. Imbyerna.T_T
nkakabuset ang Ultera, Sobrang bagal xa. Ni picture s Facebook ndi ngloload. Sna ndi nlang cla ngpalit. 🙁
Today may nagpunta dito agent and ganun din ginawa nya pinalitan yung cannopy ng smart bro… Wala pang isang oras na umalis c kuya is ramdam na ang changes sa speed ng internet. Tinanung ko din xa about s data cap ala na daw un dahil nireklamo na daw cla before. Pero in our case. Ung smart tv hirap mag play ng video sa youtube na bago nmn nya palitan eh nanunuod movie. Nung ultera na music video lang ayaw na magplay considering ilang minutes lang. Imbyerna.T_T
Hello there 🙂
I heard that PLDT is removing the data cap from customers who migrated from Canopy to Ultera. At least, this is what the technicians have been telling customers when they install Ultera. Can someone please confirm based on their own experience?
HAS THE DATA CAP REALLY BEEN REMOVED FROM ULTERA?
Thank you 🙂
may data capping pa rin dati kming canopy pinalitan ng ultera, mas mainam p nga canopy kahit mabagal wlang capping
Thanks 🙂
Wala pong data cap saken, smart bro canopy gamit ko since 2006. Last march lng pinalitan ng ultera ung saken, ok naman speed nia pang browse, stream and torrent mas mabilis pa xa sa canopy. 1.6mbps ave ko sa canapy noon pag spd test ngayon ultera nasa 2mbps na lage. Ang problem lang dito panget siya pang laro sa garena. League of legends lagi nilalaro ko and sa canopy no problem maganda ping ko lagi d ako na ddc at d rn madalas mag spike ping, kaso d2 sa ultera lagi nag spike ping d makalaro ng maayos. Bago nila ako migrate sa ultera nilinaw ko na walang extra na bayad sa pagkabit or monthly, walang data cap or fair usage policy, walang lock in period para kng mag decide ako pwede ko pa terminate kahit kelan. So far ok naman, malapit na ko mag 1 month gamit to may 1 time lang na 7 hrs nawalan ng net meron daw ata maintainance (kinuha ko number nung technician and tnxt ko) bukod dun consistent naman speed nia, babad ako sa net madalas stream movies, anime kng ano2 sa youtube torrent paminsan2 and LOL(ping tyatyagaan kahit na ma lag basta gamit champ na tank at mejo forgiving pag palya sa cast) d ko alam sa mga nag sasabi na may cap sila, pero cnabi saken na ung mga dating canopy users wala daw cap and same pa rn speed na upto 2mbps. Balak ko sana mag palit ng pldt 999 kasi 5mbps na ata kaso +700 monthly un dahil kelangan may kasama land line and useless naman kng sakali d need kaya for the moment ok na muna to kasi ung gaming lang naman affected the rest ok naman
saan area mo sir? may nabasa ksi ako sa ibang forum mabagal daw tska paputol putol ang connection ng ultera ung iba nmn stable nmn daw, dpende ata sa area. taga q.c. ako tangdang sora di ko alam kung mganda ba connection dto. may tumawag din smin na agent e wla na daw data capping at lock in contract. nag lalaro din akong league of legends ping spike ba lgi sa lol?
Feb 18 force migration ng ultera from smartbro canopy sa bahay namin. kahapon feb 19 ok ang speed satisfied kami. pero today feb 20 pagkasing pa lang namin ng umaga sobrang bagal. hindi nag loloading ang youtube, browser, facebook atbp. nagtataka ako kasi kapag nag ttest ako ang speedtest ok naman ang result. pero kapag nag browse na sobrang magal mag open. 6:36pm ng gabi nag open ako ng computer para i check ang connection. pag open ko ng browser mabilis nag test din ako ng speedtest ok naman sya. nag try ako sa youtube mabilis sya. nagtataka po ako kung bakit kapag gadget ang gamit namin sobrang bagal halos wala ng connection minsan pero kapag sa computer nag browse walang problem. nagyari din ba sa inyo to. naisip ko baka kasi bagong installed pa lang kasi.
please share ur experience thank you
pag naubos ung 30 gig for 1 month hindi na magagamit internet maghihintay ka pa ng cut off sa billing bago bumalik, pldt ultera user kami
Paano po pala paputol ung pldt ultera? almost 2 yrs na ko subscriber, sobrang bagal ksi at nauumay na ko sa knilang service. Wla nmn akong pinirmahan na kontrata sa knila nung ngsubscribe sa knila. Mejo malayo dn ung PLDT branch, wala ksi d2 sa binan laguna either sta. rosa or san pedro lng.
I encountered a really annoying problem using HomeBro ULTERA. The thing is, they use NAT (Network Address Translation) so you share the same IP Address with many users and devices. So if one device is detected with a malware or virus, all those connected in the NAT is marked as malware-infected, and everytime you go to a site hosted by cloudflare you get an annoying captcha each time you visit.
eeeeek! That’s really annoying!
Globe, PLDT should be owned and/or at least controlled by the Government. Only a pure number cruncher could come up with “UP TO” in their sales pitch.
It’s just pure hell to pay for 4Mbps and get .05 Mbps (30KBPS) up speed. I have had my cable connection for 15 yrs and it seems that it only continues to get worse each year. I tried filing complaint with the NTC, and these assholes don’t even show for the “hearing”.
If they are selling “X” Mbps and then turn around and limit you to “X” use, add in the “up to”, then you are paying for “X” but getting “Y” or “Z”.
In other words your buying a Porche, but getting a KIA without tires or engine.
# yrs ago, my SmartBro pocketWifi put out 2000 KBps, over 1 wekk it went to 11kBps, and lets not even mention tech support, that in it’s self is a myth.
I’ve just moved house and was forced into getting this plan because nothing is available in my area no DSL no fiber no wired connections no slots at all. The despair on my face when I read your blog was terrible. I have a cellphone plan with globe its crap. The signal really bad here I get E, But somehow they still manage to send me the FUP every month and overcharge me. So I just stayed away from them. Anything with a cap is utter BS. Just a way of squeezing more money out of people when the bill is due.The infrastructure is already there.
And a daily cap? I’m against caps as a whole but even a monthly cap be better. Also can I still cancel? they havnt installed it yet Is there anyway of getting out of the 36 months.
Hello ms. Barat Queen,
I find this helpful. I’m planning to have pldt ultera but thanks to your blog. I’m thinking of bayantel dsl.do you have anything to say about this?
Thanks.
Me-Ann
Hi! I am also a heavy downloader. I download TV series, movies and mp3 files almost everyday. I am actually searching for internet providers / plans that do not have data capping. Any suggestions?
I am also a heavy downloader. I download TV series, movies and mp3 files almost everyday. I am searching for internet providers / plans that do not have data capping. Any suggestions?
definitely not a pldt home ultera, pldt mydsl lng tlaga walang capping, pldt homedsl may capping din
Yeah, I saw those PLDT myhomeDSL commercials nga. I think the 50 GB per month only applies to one plan. I think the other DSL plans are still unlimited.
nakakabuset po talaga pldt home ultera may capping na nga madalas png nawawala ngaun connection, ok sana speed nya pero balewala rin..
May pumunta sa bahay ngayong April 2016, para ipalit ung Smart myBro ko sa PLDT Ultera… iphaphase-out na daw kasi ung Smart myBro…
totoo po ba na 1gb per day ang cap nito?? or 30gb per month?.. kumbaga kung maubos mo sa 2-3 days ung 30gb.. mawawalan ka ng net.. or 1GB per day lng tlga allowance?
may nabasa ako na ung nag migrate from mybro to Ultera na ireremove daw ung CAP… totoo po ba ito??
Hi Mugick,
Yes, I heard that PLDT reps are saying that old Smart Bro subscribers will not get capped. But asking the readers here, they say they are still capped. Back read mo mga previous comments, people have already shared their experiences which will answer your questions 🙂
how bout skybroadband? unlimited prin sila right? ska ok lng ba ang conncetion nila or prang nka dial up krin?
A long time ago, I heard that the internet provided was Skycable was terribly slow, so that became my impression of it, and so I always stayed away.
Around early March, my uncle switched to Skycable without consulting me. He only told me about it to complain about how extremely slow it was. As in, he can’t even surf, let alone watch YouTube. He said his 1 mbps Globe pocket wifi was faster! I told him to just cancel. I don’t know if he was able to get out of his lock in period, I’ll have to ask him next time I see him.
So, at least in our experience, confirmed pa din na super bagal.
Salamat at naligaw ako sa blog mo..
Ngayon mas naliliwanagan na ko bakit ang dami kong issues sa smart bro canopy ko since february even if I was very satisfied sa past two years.. This might help the other readers here.
At first, ang problem ko lang is hindi ko ma register/connect sa ibang device un canopy ko.. Naglu-loop lang ang customer portal. Then, pinalitan ng technician un antenna ko dahil sira daw pero mukha namang pinaglumaan ang antenna na pinalit. Kamalas-malasan may balance pa daw yung account kya hindi nila matutuloy ang pag-aayos. Inofferan pa ko ng technician na mag-corporate na lang daw ako. Under the table sya. Kasi P1699 daw tlga yun pero sa kanila 1 time fee lang na 1k. Papalitan lang daw nila un atenna for corporate. upto 3MBPS daw. I paid the balance on the same day. Nung active na ulit yung status ng account, grabe sobrang bagal. Dati pumapalo ng 1 to 2Mbps download speed ko, ngayon bumagsak ng 2kbps.. grabe! Pero same problem pa rin sa customer portal.
Kahapon lang may bumalik na technician. Nagawa nyang ayusin ang koneksyon ko sa LAN pero wala pa rin sa ibang device.
Ngayong umaga wala na naman ako connection at nagluloop na nman sa customer portal.
I’m also an online worker, specifically, a skype user kya kailangan ko tlga ng at least 1Mbps na download.
Ngayon, because of what I’ve read in your blog, it seems at least as for me, this is the way Smart bro is pestering me pra mag-upgrade sa ultera or mag change ng plan..
Wala naman tumawag skin pra mag-upgrade pero I was doing some research and I stumble on the offer of PLDT to upgrade to ultera for free, up to 2MBps and yes, it’s unlimited. I submitted an application and I’m expecting for a call in the next 48 hours. I have my doubts and thanks for the info here, I will be ready with my questions by the time a PLDT agent calls me.
I also submitted an application with globe dsl but I’m wishing there’s an available slot for me in our neighborhood or else I will not have a choice but to be stuck with pldt because my area is in the province.
Hi Phoebe,
Thank you for sharing 🙂 please keep us updated if you are really able to get the Ultera na unlimited, no caps per day.
As for Globe DSL, make sure you get the DSL plan that is unlimited. There was news a few months ago that Globe has started capping their DSL.
Hello. I just want to share the same problem I’m having with my Ultera. I have been to the PLDT office several times already and I even wrote two letters regarding this. I’ve attached the latest one dated March 22, 2016:
This is a follow up to my previous letter of complaint dated February 18, 2016.
I am a home-based online freelancer. I have been a subscriber of your Smart Bro Canopy for several years. I encountered several issues with the Smart Bro service including service interruptions where I didn’t have any internet connection for several days on several occasions. But in spite of these experiences, I did not complain and have stayed as your loyal client throughout the years.
Last November 2015, without an earlier notice, my Smart Bro service was forcedly migrated to the new Home Bro Ultera without being informed of the very important changes that came with the new service. These changes, which I came to know just last month, include the 30GB data limit, the 3-year lock-in contract, and the limit of adding data volume only twice. I felt deceived in every way. What was worse was I also found out that those force-migration done starting December 2015 got to enjoy the same unlimited data just like the previous Smart Bro service. That is too much and it’s simply unfair.
As your loyal subscriber, I did not expect this kind of customer care and service from a big company like PLDT. I believe that those in charge lacked the coordination and did not properly disseminate detailed information regarding the Home Bro Ultera especially to your valued loyal clients.
The 3-year lock-in period doesn’t matter much to me but limiting me to 30GB for my existing plan is unacceptable considering constant use of data is very important with my line of work and that those who were migrated just a little later than mine were still offered the same unlimited data as before. In connection to this, I am requesting you to kindly cancel the data limit imposed on my subscription plan and revert it back to the previous unlimited data just like you’ve provided them to other subscribers like me.
I hope you will look into this matter and will take immediate action on this request. Thank you.
Yet, until now, I still have the data cap imposed on my plan. I have been following up, personally going to their customer service at the PLDT office. But the reply has always been the same, that only their central office in Manila has the authority over my case. What’s also very frustrating is that my 30GB lasts only until about half of the month when in fact, based on the Networx monitoring of my data usage, I have only used up less that 20GB. On my latest billing period, which was this March-April, my connection got cut-off only after 10 days after my billing cycle start. My Networx monitoring showed only about 6GB of data used during those 10 days.
This data cap is just so frustrating. I was just hoping that if only a lot more old Smart Bro Canopy subscribers who are experiencing this kind of problem could also complain, maybe they would revert them back to the unli data we’ve been used to.
Hi Atom, sorry to hear that. That’s really frustrating. Have you tried bugging them on social media like on their Facebook and Twitter? Sometimes they are more responsive to complaints on Twitter than on their Facebook page.
I hope this will get resolved for you soon! 🙂 Like some of the commenters have been saying, Smart has said that they will be removing the cap for those who migrated. Hope they implement that soon. Please keep us updated on what happens! 🙂
Hello, salamat pala at nag blog ka sa pldt ultera, magpapakabit sana kami pero nagbago dahil sa babala. Buti na lang at nabasa ko ang pros and cons dito.Kahit hindi ako techy pero sa pagkakasulat mo mas madaling intindihin. Haiii naku ang mga kagaya ko na clueless at prone sa matatamis na pangako nang mga ahente nang telcos. Salamat talaga sa blog mo. Pwd hingi advice? May online classes po ako sa skype, 8-5 pm. Ang palaging gamit ko ay smartbro surfmax 50 USB prepaid. Ano po ba ang dapat gamitin sa mga Online video classes. Cebu area po ako
Hi cyberdiarynimonkey 🙂 thanks for reading!
The best talaga is to get a DSL or Fibr kasi unlimited. If those are not an option, prepaid LTE seems to be the better choice. At least madali kang magpalit ng sim or lumipat sa kabila kung may problema. Take advantage of their promos, tips & tricks nalang to get the most out of what you pay for internet.
Depende talaga sa area. Some people have told me that Smart Prepaid internet is actually faster than Smart Bro, pero baka sa area lang nila. Try mo nalang sila until you find the one that works best for your area 🙂 Good luck!
My plan is 1299 home ultera 5mpbs with 2gb daily allowance everyday a total of 50gb per month. Kung ayaw niyo ng capping everyday avoid this plan. I regret migrating from canopy because of this plan.
Hi jam, thanks for sharing your experience 🙂
hello! I saw some post, actually hirap magbasa, most of the comments were negative… but anyway, sa recent post wala pa gaano this year, perhaps hindi n gaano updated, then I saw the ads about this PLDT ULTERA plan 699, actually it was Plan 999 before, but they doesn’t said that it has a daily even monthly cap, and actually I bet they wouldn’t tell that. Im just curious if binago na kya nila to? i mean if adjusted sya from 30GB per month to higher GB’s? I am a Globe LTE Subscriber plan 999 and a computer shop owner who bought 6pc’s, also a gamer of DOTA2 and League of Legends. I just wonder kung mas maganda kya ‘tong ULTERA keysa s Provider ko, mostly kasi especially afternoon, hindi pwedeng magsabay ang online game sa youtube, I mean, kahit ano basta video streaming online na pinag uusapan, It’s so much LAG and DELAY sa game… Thanx much!
I’m From trece martires city cavite. Before Globe tatoo LTE plan 999 ako, dunno if capping din ba sya and if what Mbps b tlga 2,their agent said that it was 3mbps,but my neighbors told me it wasn’t but 1mbps,dunno either what is true, then based on my experience kasi for almost 2 years, ok naman ang gaming q, web browser, etc. sometimes youtube and other video’s online were crappy buffer, especially on peak hours… pro since 11pm-10am yesterday, ok nmn xa, wag lng tlga hapon wews! aAnd like what i said in previous post, hindi tlga pde magsabay ang online game sa online movie, actually oks lng after mg buffer, but pag pinagsabay kasi, dunno if you guys can relate about garena gaming; League of Legends… Di q alam kung ndi k ma bad3p if your ping were 300 ups until attempting to disconnect… Syempre ganun dn pag my ng uupdate or even my ng ddownload. But actually ok lang sana ung ganung format, cause most of my friends were playing and we respect each other, I mean, kapag my ng online games, video streaming is prohibited! But actually sometimes ndi mapigilan kc it is a computer shop, many of our fellow doesn’t know about that, so ung iba, ndi mapigilan mainis,minsan ako din, hehe, but syempre quiet lng, business first 🙂 Until eto na nga, dumating na ung time na bumagal na tlga sya, even facebook ndi kna mka open maayos, unlike before, dati kasi even may ng oonline game, oks lng mg fb, but now laggy nrn kpag my fb n nka open. usual nmn aq ng rereset ng router q, pra ma refresh lng ung traffic bandwidth,dunno if oks nga un, but its better than nothing, so worst nun, may pmunta dto globe techy daw xa, then pa face out na daw ung router q which is B593s-931… so na replace nla ng something common to B44 ata un, then dati kc kapag ndi ko gnagamit ung NET even nka open nmn power nya, always sya red signal so you have to refresh your web every time mg co connect kna, either way open and close power mo sya until mag blue and full signal but it actually full 5 bars always pag my signal, means ndi sya nababa but nawawala! And ndi updated nmn aq s pag babayad, palagi pa nga sobra so may natitira pa sa account ko. Until bigla nnaman nagloko, so I decided na wag na magbayad, the sake naman na wala nman akong connection palagi! full payment then insufficient provider? WTF! Ayon naputulan nalng ako ng net. then one day may pumunta ulet for pull out, grabe galing mag sales talk! So in that case I gave my router and modem, they are riding on a motorcycle, I just noticed na luma na yung motorbike nlang gamit,but the no plate number and “for registration” Instead. So I decided to call globe on their CSR, they told me na, wala daw silng pinapa punta na tao whatever means, if ever, tatawag daw muna cla then ibibigay nila yung job order, meaning na illegal pull out na pla ako, worst pa nun, i have to pay almost 8 thousand for 2 unpaid months and the damages, also need dn nla ng police report. But until now ndi ko na binayaran un assuming black listed na ako sa globe. Sharing experience lng… then my question is, Ok dn kya ang smart bro LTE sa area namin? actually puro glbobe user kc dto, And for ULTERA naman,meron dn dto s site namin but mdjo malayo, i think 15mins away pag nilakad, pro parehas lng nmn ng height ang location, others said need daw g slots sa location, but i dont know kung para saan un… More power for this blog! tnx much!
Hi Levs, so sorry to hear about the illegal pull out of your router! 🙁 sana mahuli sila.
Note to self: starting now, remember to take a picture of people claiming to be from companies tapos kesyo kung ano ano daw ang kailangan nila
In my opinion, kung available, go for DSL or Fibr. Halos ganun din naman ang gastos, 999 lowest plan for DSL. At least sa DSL / Fibr, unlimited. Minsan throttled, pero at least unlimited pa din.
If your area already has LTE coverage, get prepaid LTE depending on which telco has the better service in your area. I won’t advise you to get a postpaid account because you can’t be sure if you will really get what you pay for, tapos you’re locked in, walang takas.
Help naman po nag apply kami nung April 29 Ultera po kasi wala daw po available facility para sa Dsl kaya no choice…tanong ko po talaga po ba ganun katagal sila mag kabit? FOR VALIDATION PADAW …10 FOLLOW UP NA SABI NILA 2 WEEKS LANG!!!GRRR
Dear Barat Queen,
Good thing I thought of reading reviews first before applying for ULTERA! Thank you for the heads up. Can I share your review in my FB account, so I can warn other people as well? PLDT really sucks, I knew this was too good to be true.
Sandz
Sure! Thank you for sharing, Sandra 🙂
its not worth it! and thank goodness I found your blog about this, I’ve been controlling my frustrations over this new PLDT Home Ultera.
our original plan was Smart Bro Canopy until they upgraded us to this Ultera plan and much worst is that they are charging me for a monthly service fee, I emailed them about this but they did not respond, so I’m assuming that it was for the upgrade since it showed up on the bill after the upgrade to Ultera
now in regards to the speed, OMG! super bagal! I do online games on my free time and blogging, which I cant do anymore since super slow ng net!.
now I’m thinking of cancelling the account and switching to globe or to a different plan
Hi Zel, so sorry to hear about your slow internet. If you’ve backread through the comments here, that seems to be the general feedback on Ultera, plus everyone’s frustrated with the data cap.
Guys ang tagal nila mag kabit totoo ba na Smart installer mag kakabit? Bakit wala pang udmadating 1 buwan na
Bagong kabit lang ang internet namin nung May 11 Ultera Plan 699. (Take note: No installation fee so wala kaming binayaran pagkakabit.) Since no choice kami kasi ang inooffer lang nila sa area namin is Ultera. Pagkakita namin ng bill namin ngayong araw, shocks inadvance nila ung another 699 na hindi pa namin nagagamit. Ang current bill namin is P1896. Here is the computation:
P699 (para sa monthly allowance) + P249 (volume booster 10GB) + P249 (another volume booster) = P1197
Ang expected namin na bill is P1197 lang. Ang masaklap dito may another P699 bakit ganun ang nangyari?
P699 (idinagdag ng PLDT) + P1197 (ang dapat na bill lang namin) = P 1896
Wala naman sa usapan na mag-aadvance sila. What the F!! Isa pang hindi maganda e ung hndi namin naubos ung last na pina-add namin na volume package tapos kasama din sa bill namin. Sayang ung remaining add-on na 4GB, hindi naman namin nagamit tapos papabayaran din sa amin. Ano ba naman ‘yan.
Hi Eagleman, thank you for sharing. Yung advance ng 1 month I think is medyo common practice, but it should have been explained to you kung ganoon nga. Yung natitirang unused GBs, they treat is as nabili mo na kasama sa P249, so kung nagamit mo or hindi, considered as nabenta na sayo yun… 🙁 if only naca-carry over yung unused data ok lang sana…
It’s like pag nag postpaid plan ka with 500 minutes, whether nagamit mo lahat or hindi yung 500 minutes, same price pa din babayaran mo sa plan… so just try to use it up nalang… watch some youtube pag malapit na sa cut off ng plan, ubos agad yun 🙂
ngayon ko lang nabas to kaka apply ko lng ng same package (ultera 699) parang na discourage naman ako.. pero pano kaya kung sa susunod na bwan na magbabayad ka baka may extra advace payment na naman at parang every month, 2 months palagi binabayaran..
Kung nabasa ko lang ‘tong blog sana di na kami nagpakabit at nag-antay na lang kami ng wired DSL. Haysss nakakahinayang 3 years lock-in period pa naman. Nung nagtanong kami about sa bill namin kung bakit nagkaganun, na-activate daw kasi ung internet namin sa irregular cut-off nila. Sa totoo lang wala naman kaming pakialam sa another 699 kasi hindi pa naman namin nagagamit iyon at hindi nila inexplain na ganun pala ang system nila, wala silang pakialam sa clients nila basta makasingil lang sila, ayos na. Disappointed lang. Sana lang ‘pag nagkaroon na ng wired DSL dito sa area namin sana pwede kami mag-upgrade into wired kahit hindi pa tapos iyong 3 years lock in.
hello po! same po tayo ng experience during my first bill ng pldt. bale 2 months din yung nabayaran ko kasi lagpas daw sa cut-off period which is trrue naman. then so far naman my experience in pldt is okay na okay. Though 3 months pa lang akong subscriber. f ever naman na ok na ang pldt dsl sa inyu i think pwede ka namang mag upgrade. u can always call their 171 hotline. 🙂
hi eagleman oo nga bakit merong adjusted bill satin nagpakabit din ako nito kase di naman ako malakas magnet so sakin fit tong promo na to.. ang sabi nila wala daw instalation fee o hidden charges then pagtingin ko ng bill ko grabe ang bill ko is 901.94 hindi naman ako nag add ng booster kase di pa naman ubus yung data allowance ko.. gustu ko sana tumawag eh kaso wala naman kwentang sumagot ngaun ang mga cs nila hayys
Hi, carrotman. Call ka lang sa kanila. Bakit naman tumaas ng ganyan ang bill mo? Madaya talaga sila
dagdag info. take note. kung mapunta kayo sa ongpin street, binondo, sa mga poste makikita mo tarps may offer sila P2500, 50MBps, 500GB mothly ng PLDT… around P80+ per or 16GB day… tapos they sardines clients to capped only 1GB/day…. saka ilo-lock-in ka pa to ensure telco finances – NOT WORTH IT.
i feel you. binili ng PLDT at GLOBE ang bilyon telco assets ng San Miguel… negosyo yan, kanino pa nila isisingil yan syempre mabilisan sa mga subscribers/clients. Sadyang pinatay nila ang pagkakaroon ng competitor para they can retain higher price ng net. no other competitor, no chance of price down. so what kung mabilis, kung may DATA CAPPED naman… mabilis mauubos ang promo or load mo. sa dami ng ads sa net… you cant even upgrade ur mobilephone OS without worrying sa limited usage. these companies owe the people kasi hindi nmn nila binigay ung mga pinangako nilang net speeds for years tapos they easily find ways to increase bills. dapat imbestigahan yan ng gobyerno. several months ago ginisa ng senators ang telcos but still a little improvement at ang daming satsat na dahilan. i think the president should allow another telco to compete their price and services.
No way! simple lang dapat tutukan ni Pres Duterte yan, gawing Unlimited Internet in affordable price (Php 399/ month), no Data Capping, at kung magkakaganun, walang babayaran ang subscribers at sila pa ang magbabayad sa subscribers, at pag di nila sinunod yun, ipasasara ang PLDT at Globe, papapasukin ang competitor at ganito rin ang panatuntunan, or bibilhin ng gobyerno ang PLDT at Globe, pag iisahin magiging government na sila, magiging Philippine Government Telecom Company na ang pangalan.
Problem is ayaw ni Duterte sa mga foreign investors.
lets wait nlng for tesla na ina approve na atah ni du20.hehehe tesla a foreign tele.com. compan from canada..seach it and be amaze
grabe ba man.. dapat malaman ito ni Mr. President DU30
IM PLANNING TO GET ULTERA SNA. BUT THANKS FOR THE BLOG NGBAGO NA ISIP KO. MGTYATYAGA NA LNG AKO SA WIFI PREPAID UNTIL MGKAROON NG AVAILABLE LINE FOR PLDT DSL.
Thanks sa info..
Argh!ngaun ko lng to nabasa.naka register na kami sa plan na yan.sbi ko na nga ba!na may data capping yan!anyway..kapatid ko naman maga bayad.mwahahaha!??
i’m having a bad experience with this ultera… madadaya tlga..
Sayang ngayon qo nlng nbasa yan… Nkaregister na aqo..
I had been Ultera plan 1599 50GB subscriber since Aug 2015. I was also surprised about the advanced payment scheme of PLDT and at first their customer service wont admit it. The internet connection is fine getting up to 7Mbps(off peak hours) even my plan is just 5Mbps. The only regrets that I have is I have to pay 250.00 every month for 3 years on top of my reg monthl of 1599.00..
Also suprised that recently they cut the subscription amt to 999.00 on from 1599.00. but thats fine cant really do much about it as my wife need the reliable internet for her work.
Helllp! Nagpakabit kasi ako ng homeultera 999 + ung 100 na fee sa modem so 1099 per month. Nagpakit ako ng May 24,2016. So sabi ng pldt sken. Ang cut off daw nila is every 10th of the month. So ang pagkakaintindi ko s cut off eh ung bagong 50gb ulit para s month n un. So sbe ung mgging bill kodaw ng 24-10 is isasama na sa firstbill ko at ang due date is until june 30. Pero nagtataka ako kasi june 21 palang, naconsume ko nadaw ang 70% nlng monthly volume allowance nila s that time hindi nko mkpagbrowse s kht anung site except sa facebook. At gnwa ko nagbayad n agad ako ng fee ko which is 1737, 1099 for the month of june plus ung 638 daw n naconsume ko nung pakauna. So after ko magbayaf nging ok na sya. Pero ngaung araw, june 27 tuluyan n syang nawala. Nagtataka ak kasi binayaran ko na ung bill ko kht wala pang due at impocble namang maconsume agad nmen ung 50 gb na volume allowance sa loob ng 11 days? June 10-21. Please helllp.
Hello, ElshaLara. I think ireklamo mo yan sa kanila para ma-solve at malaman mo kung bakit nagkaganun. Magaling talaga sila sa paniningil.
Thanks for sharing. Nagdalawang isip na ko dyan sa ultera pero yan ang inoffer na kapalit ng canopy kasi iphase out na kc. Maybe i’ll consider other network na maganda ang feedback. ?
thanks.. good read and this should be posted in all social platforms.. F*ck internet in this country
hello if ndi mgnda ang ultera ank kaya magandang alternative?seeking your recommendations pls.thanks
If you dont have Globe DSL/LTE avail on your area.. and Fiber or DSL are also not avail then your only options is Ultera..
DSL or Fibr if available.. Otherwise, no choice 🙁 Or tiyaga tiyaga sa Smart / Globe prepaid SIM and their promos.
Hi I am dsl and so far it is reliable. However, depende nga lang sa internet speed na inavail mo..
hi po, tanung lang po. tapos na po kasi ung contract ko ultera last nov 24, 2016. kukuhain po ba talaga ung wifi modem? TIA po
haha ako _sa 5hours ko i 1pesos lang valid on 2days sa talk and txt kase mas matipid hehe modem wifi lang genamet ko dn pag na ubos kona 5hours ko i mag change sim nanaman ako haha yan ang matipid dba
sir tipid, pa ano yan anong data sim gamit mo?
Good thing i read this review and the comments below. Hindi na ako magpapakabit ng PLDT Ultera 699. Data cap, hidden charges, advance payment? That sucks. Thank you Barat Queen and those who share their concerns regarding this internet plan.
You’re welcome 🙂 sana magkaroon na ng DSL or Fiber sa area niyo.
Hi, has anyone heard about planet Internet and cable? Can anybody confirm about their reliability? Thanks
I just googled them. Seems like a good deal, but check their Facebook page feedback first.
Thanks much! You just saved me from possible catastrophe.
i think hindi updated tong blog post na to. April 8,2015 pa. at wala pang 699 nun.
data cap is not 1gb/day its 30gb/mo if tama ang naaalala ko.
with regards to billing, if i understands this right. kaya ida ang first billing, case kung in the middle of the cutoff nainstall, prorated and bill says nun. + 1 month advance.
e.g.
billing period 1-31
nainsatall ng 15
ang ibibill e 350 + 699
Hi A, thanks for clarifying 🙂 I wrote the blog post last April 8 2015 pa. I have not updated it since no one from PLDT Ultera has given me any new info naman… usually, companies contact me if they have something to clarify or have updates so I can also include the new info. Final decision is still mine, however.
Anyway, when I wrote the post last year I tried to be as accurate as possible based only on the info that was available to me online, and gave my opinion based on that information. Not much has changed yet, I think. The concerns brought up are still the same. If some big changes were made to the plans, like suddenly increasing the data cap significantly to reasonable levels, I would blog about it 🙂 Otherwise, seems like everything’s still the same. The addition of 20 GB per month per plan feels like a consuelo, imho. Just one day of Netflix marathon, ubos na yan 20GB.
But for those who don’t use a lot of internet, no YouTube addicts, no video streaming, Netflix, iflix, no gamers, etc… YES, ULTERA IS THE CHEAPEST MOBILE INTERNET right now at P20 per GB for plan 999.
But honestly, households with internet that don’t use some form of video streaming, YouTube, iflix, Netflix, VOIP, Skype, Viber, or don’t download games, etc.. is very rare.
Btw, iflix is whitelisted on their network so free access sya. And i think may free subscription ka for 1 year(for new subscriber) so di nya kakainin yung 30gig allowance. Other than that, rather, everything will consume your monthly allowance.
Naka plan 699 po kami tapos ang bill po namin ay 1500 pesos , paano po yung bill sa mga susunod na month ganoon pa rin po ba ? And hindi pa naman nauubos yung monthly allowance namin , ang sabi po kasi ng classmate ko ay may lalabas daw po sa browser kapag naubos na yung monthly data allowance . salamat po sa magrereply 🙂
ngaun ko lang nabasa tong blog na to. nakapagpakabit kme ng ultera 699 ng july 9. then nagtext ang pldt kahapon july 14 na consume na raw namin ang 30gb at may bill na agad kme na 745. uninformed kme tungkol sa data cap na to. parang nakakapanghinayang na nagpakabit kme ng gantong plan. yes its the cheapest pero ndi worth. ksi d na makapagbrowse once na nagamit na yung 30gb na allocation. tpos umabot na agad ng 745 ang babayaran in just 5 days. unbelievable. wala daw hidden charges pero bkit 745 na agad ang bill na tinext ng pldt sa kin.
Thank you for the information. 🙂
Ultera pldt ba …sus ganyan gamit nmin ngayon … masa mabilis pa nga ata data ii sa pag sesearch ko lng nito sa google inabot ata ako ng ilang minuto kaya beast mode tlga … mahina ba tlga signal nyan dito .? Sa bulacan .? Parang nang hihinayang ako sa binabayad ko monthly na 1000 huh … tsk di sulit
Nakupo. Sayang kakabitan na kami sa friday ngayon ko lang nabasa yan. Pwede poba pacancel yun
Thanks to your blog and all the comments. I am now convinced PLDT ultera is the worst. I feel like sinasadya rin netong mga to na hindi maglagay ng more “cabinets” in areas where its already considered “full” sa DSL/Broadband subscribers like Taguig. Kakainis, we had unlimited reliable PLDT connection sa Makati, then when I transffered into a new apartment in Taguig, they’re like “sorry we cant transfer your connection since there is no more space or “port” in your area for a DSL/Broadband connection, you should just have your internet daw disconnected.” Eto pa, ako pa papapuntahin sa pldt shop/service center nila with ID’s and stuff for the disconnection eh inamin na naman nung callcenter supervisor na kausap ko from PLDT na its their fault. If its their fault sana man lang they disconnected the line from their end and waived the fees na, since its their fault nga.
Nakakafrustrate na sa Philippines that only maybe 2 companies own all the TELCOs (Im not even sure if there are technically 2 companies lang, I feel like the investors who own both TELCO giants are actually one and the same set of investors). Grabe na ang only “cheapest” option natin is 1gb max per day for 50php per day or whatever cheaper na dadayain ka naman sa data consumption and hidden fees.
Argh… nakakainis.. those people who are already rich exploiting people like us who are only earning hand to mouth lang.
Sana kasi di na nag SELLOUT si SUN cellular keh SMART COMMUNICATIONS. Remember nyo yung time na grabe and demand ng SUN sim because sa UNLIMITED CALLS AND TEXTS na they offered as opposed to Globe and SMart’s 1php per text? I remember so clearly!!! Highschool ako nun and texting was the shit (the shit – uso). If some form of telco is out there just biding their time sana naman they make their move soon!
Yes, I remember – I got a Sun plan within the first few weeks after they opened for business. P350/month lang unlicalls na Sun to Sun. Kahit mahirap mag connect noon pinagtiyagaan ko, haha 🙂 Then everyone else got a second sim na Sun. Pag wala kang Sun, walang tumatawag sayo. Ginagamit lang ang Globe & Smart pag di ma contact sa Sun 😀
I think all ISP’s in Philippines now put a cap on usage. They call it unlimited, but they cut you off at .8 GB or below which amounts to about 1 hour of streaming. These ISP’s have taken a giant step backwards. Moreover they try to trick you and cheat you. Why do they advertise this as Unlimited? They do not tell you about further hidden charges and hidden contracts. Once you figure out that you have been victimized you can not get out for 1, 2, or 3 years.
aside from choosing either ultera, fiber or dsl, what i dont like most is their service. naputol kasi ang wire namin dahil nasagi nang garbage truck, we already reported it last week. mag two weeks na wala paring response. pinuntahan namin yung PLDT sa may jones ang sabi “na report napo ito, wala na tayong magagawa maghintay nalang kayo”
hayysssttt… sorry valued costumer
if im going to do homebase work online ano magandang gamitin example homebased online teaching.. parang yung pldt consumable lang or may allowance ka lang in a month. parang problem naman yun in the end syang pera.
Hi Everyone,
We have to terminate this service, fast. Shall we all file a complaint, all of us? I ‘m so fed up too!!! Biggest mistake of my ilfe. And to terminate, you have to pay 34 months x 1699 ????????? Sabi ko, I will not pay and they can sue me in court!!!!!
Me alao this was the biggest mistake that I answer their call saying that They will change our gb to 30gb. They dont even explain this will be consumable! and it really sucks!
ungab scammer
hahaha i can feel you guys former canopy user din ako at naforce migrate sa ultera… alam nyo ano mas worst pa sa mga complaint dito sa ultera?.. saken hindi ko lng kinumpleto yung bayad may balance ng 118 na babayaran nlng sana nextmonth ang ginawa ng mga hinayupak may bagong policy na puputulin nila ang internet connection kapag may balance ka ginawa na nilang prepaid ang plan mga siraulong pldt yan wala akong internet ngayon dahil lng sa 118 kailangan daw bayaran yun bago ibalik ang connection..
Di mababago yan pananamantala ng mga ISP provider hagat di kikilos ang congrersso
May cap Limit tapos pag di mo na comsume kakainin din nila hinahayaan kasi ng government na ganitong ginagawa ng mga ISP provider.
full of regrets na sinagot ko yng tawag ng pldt na ang sabi yung 1gb namin gagawin daw nilang 30gb hindi naman sinabi na consumable pala! yung 30gb namin 11days lang ubos na! tapos may bago pa na mag additional monthly volume allowance if naubos na yung GB na alloted sa isang buwan!! hay nako! please ibalik niyo yung dating homebro ultera yung walang allowance!! wala man lang advice sa mga consumer na consumable lahat ng plan ng ultera!!
hay naku pldt!!!! nakakainis ka.. ganun din ang nangyari sa akin. pinapabalik ko sa dati di na daw puede. di naman sinabi na bibili na pala ng booster kapag naubos na. buti pa noon kahit bumagal na after maubos ang 1gb at least kinaumagahan meron na namang net… saan ba tayo puede magreklamo tungkol dito…gusto ko na sanang ipaputol kaya lang magbabayad daw ako ng remaining amount sa contract.. buhay pldt nakaka stress saka nakakabwisit.. buti nga sayo 11 days lang ako 1 week lang ubos na agad.
true! nakaka inis talaga sana tanggalin nila yung data cap or ibalik na lang yung dati! 2 years pa ako mag tiis sa ganito ang laki na ng bill na binabayaran namin dahil sa booster na yan!
Miss barat queen ok lang ba kung eterminate nmin ang ulterA Services kasi wala namN kaming copy ng contract na sinasabi nilang 2 years daw? Maliban lang dun sa threefold paper na pinirmahan ng asawa ko during that day ng installation na wala din binigay na copy.
Plan ultera999 is it good for gaming? D nman po ako mhilig mag stream o mag download.. My concern is if ok ung ping nito o stable?
ok po ba to yung plan 699 3mpbs for gaming like dota 2 lang
hello..pwede pong patulong? nag signup po kasi ako sa website ng pldt para makita yung bill summary namin ng ultera. bago lang kami. kaso ayaw mag link ng billing account number .pano po tu?
http://pldthome.com/ultera
SLOW INTERNET …Why blame the politikos for a very bad internet connection sa Pinas..blame also the home owners assoc and barangay officers why ?? If you have not work for a telco company before then READ THIS… how many signatutes it would take to put up a single Cell Site tower? 200 signatures…you have the…CITY COUNCIL..CITY MAYOR..BARANGAY COUNCIL..NTC..DOT..and even DENR..yup DENR finally you have 80% of the signatures then suddenly the homeowners assoc does not want a cell site near there place coz radiation will give kill them so you need to look for another site again and the signature dance goes all over again..by the time a new site is found the load of the old cell sites are already max out..and the new cell tower is not operational…one thing ironic is that people who oppose putting up cell sitrs near there place are the one who complain the most …lol
Hi Froknoi,
Thanks for sharing that perspective! I also don’t get why homeowners associations charge people just to install something like cable or a telephone line.
When a friend of mine moved to a new place, he wanted to get a PLDT DSL connection. Everything was ok with PLDT but the homeowners assoc insisted on charging P3,000 for installation fee. Sus, di naman sila ang nag install. They literally did not do anything but let the PLDT installers inside the subdivision. And they earned P3,000 just like that!
Thanks for this info.It is realy informative, and damn saved me.
Guess what, I am planning to have this ulterra plan. Though in the first place, i used to inquire having a home fiber, but upon inquiry, since they have no available pldt line within our area they refered me to have this ultera instead, gladly you have save me from a total frustration and expense.Thanks for this review!
Could you give me other alternative, which could give me satisfying performance?
Thanks and more power.
Sorry, I can’t think of any other good alternative to DSL or Fibr. Yun lang talaga. It’s very frustrating whenever I hear people tell stories of how they are always told that there’s no available PLDT line in their area so they can’t get DSL.
It’s been years since I’ve been hearing people complain about this, after all this time, have they actually added any new lines to serve the demand?
With DSL, you get unlimited internet. With mobile internet like Ultera, it is capped. You won’t be able to enjoy things like watching iflix or Netflix the whole day during weekends 🙁
You’d be better off using a pocket wifi nalang. At least with a pocket wifi, you can register to a promo that fits your needs, change to another promo if your needs change, and easily switch to another network if the service sucks. Meanwhile, don’t stop trying to get a DSL or Fibr connection 🙂
can i change pldt ultera to pldt dsl??
hi po, tanung lang po. tapos na po kasi ung contract ko sa pldt ultera last nov 24, 2016. kukuhain po ba talaga ung wifi modem? TIA po
paano po mag apply sa pldt ultera? kailangan po ba ng linya ng pldt? like boxes na nasa poste? please reply ASAP , I’m just playing league which is 50 mb per game so it’s okay. and wala pang fibr at dsl dito.
*name
sad lang din po kasi ng apply po kami sa PLDT DSL/Fibr wala po :((
would PLDT Ultera funplan 1599 will be good? di ako masyadong nag yoyoutube. I’m more at playing league of legends from what I know 50 mb lang ang kino-consume per game. I’m using Smart LTE Pocket wifi right now (the highest mbps it can reach is 3) and yes meron sa area namin na 4G , pag titiyagaan ko na lang kaya ito? dahil walang lines and dsl at fibr ( meron kaming katabing subdivision na may pldt fibr which is good kasi baka pwede kami mag request na mag ka pldt fibr na rin sa brgy namin)
Hi Christian, just backread nalang para malaman mo yung mga experiences ng iba and then decide 🙂
I have just availed this volume boosters of PLDT Ultera. The service sucks. The speed is good but the gap, it really frustrate me. Akala ko bibilis ang internet with this administration pero POTAINA. Ok na ko sa dati. Di ko agad nabasa mga gantong forum. Nagkamali ako.
Sino dito naka experience ng (prorated charges this month.
)I have a very bad experienced on PLDT Ultera this month. Kasisimula palang ng taong 2017 kunsomisyun na agad ang binigay ng PLDT sakin. Last Jan. 4 nag report ako tungkol sa issue ng paypal.com di ko ma access. Sabi nila e fix daw nila issue within 24 hours. So nag antay ako ng ilang days. Jan.10 tumawag na naman ako para mag update kung ano nang nangyari, wala parin silang ma sago skin ng exact solution. Monitor lang daw kasi ginagawan na ng paraan. May tatawag daw skin after 24 hours na naman, in short nag antay ako ng 7 days. pero walang ni isang tumawag sa akin at di ko padin na accessa ng paypal.com. Ngaun lang jan.18 tumawag naman ako galit na talaga ako kasi almost two weeks na wala silang maibigay na solution . And then sabi ng agent mag email daw ako sa customer support nila para matingnan kung ano talaga problema. Nag email naman ako, antay nman daw ako ng 2 working days para maaus. Kahapon nag try akong tumawag sa customer na naman kasi sakit naman ng ulo dahil sa bill ko imbis na 999 may additional charge na 161+999=1160. at due date immediately. (pldt prorated charges) nag change sila ng billing period starting this january imbis na every 10th of the month ang bill period gagawin nilang every 15th of the month na. So magbabay na naman tau this month ng additional charge sa na consume nating na 5 days which is in my case 161. Sa totoo lang tau cunsumer ang lugi nito, In my own opinion, di nman nila kailangan gawin yun kasi in my case nag babayad ako ng bill hindi pa natatapos ang end of the month. So dihado talaga ako sa pro-rate2x na ya. I explain to them that I was not inform with this new system. kasi di sila nag email skin and then yung bill nila dumating tapos na akong makapagbayad or minsan hindi na talag dumating. Sana mayroon internet provider na papasok sa market para kompetensya ng ibang internet company kasi as freelancer kita dihado dito. Pag may charges ang lakas nilang mag implement agad2x pero pag may concern tayu sa system nila it takes weeks, months or even yrs panga diba, kaka stress talaga.
a lot of people really do not understand why there is a cap imposed by telcos today in thier internet services. this is to make sure that every subscripbers gets the speed equally. in other countries, data cap has been existing long time ago and I am very surprised why many people get confused to this “old concept”. even dsl now has data cap. consumer should understand also that in order for a LTE tower to transmit signal, it needs litters of gasoline to operate. 10mpbs is enough. if you think it is slow, then, there are other plans you can choose from.
@meinard03111991, read this wikipedia https://en.wikipedia.org/wiki/Cell_site, saan yung ginagasulinahan diyan? hahaha… boss, research ka muna before comment… okay lang ang data-capping kung 30GB a month talaga at hindi 1GB a day tapos mabagal na at may bayad sa excess ng 1GB a day ng internet service tsk tsk, isumbong sa gov’t hotline 8888 dahil sa false advertisement… besides, sa pinas ay pay-more-for-less compared sa ibang countries http://www.yugatech.com/news/opensignal-puts-ph-mobile-internet-speed-at-3-33mbps/
pano po inooff unghomebro ultera plan699 na wifi modem? inaunplug lang ba yun kung di gagamitin. ei. aalis ng bahay. para saan button nun.
Tanong lng po mga Sir/Ma’am:
Anong pinaka-magandang “Promo Registration or Plan” for pisonet? meron akong 5 units and binlock ko po lahat ang youtube, pornsites and other streaming sites(pwera sa facebook videos). Main concern ko lng po is ung mga bata na naglalaro ng online games like Dota2, Crossfire, Cabal and mga nag-Fafacebook. 2 sims gamit namin, ni-reregister namin is ung UnliSurf85 for 2 days. Mabilis sya actually, speedtest namin is 15-35mbps. Kaso nga lng minsan nawawala ung connection, pinapalitan namin ng sim na registered din sa same promo tapos tutuloy na nman. Gusto ko lng sana na wlang sudden block sa internet kc kawawa ung mga users lalo na ung mga gamers. Lastly, nkaka-pagod na rin umakyat-baba sa bubong dahil sa papalit-palit ng sim card. Kahit ung mga promo or plan na merong data cap bsta e sa tingin nyo swak lng nman sa 5 units for online games and facebook na ma-coconsume per day. Comments and suggestions would be highly appreciated. Tnx!
email me at [email protected]
P.S. Always full po ung shop namin and nasasayangan ako sa ibang mga online gamers na umaalis due to internet connection throttles and sudden disconnections.
this really help me, this is my last choice after dsl got rejected on our area. bali 699 with 30gb ang iapply ko, panh pc use lang naman at di ko gagamitin sa phones kasi may mobile data nmn dito and were using free internet, yung modem na ultera will be use in computer only for playing League of legends since per game it consumed only 30-60mb , i think 1gb per day is enough makaka 5 games pa siguro ako neto, aside from it I already tested uaing my Phone TALK N TEXT LTE to tether in my pc , I registered to surfmax 50 for 1day only with 800mb then the ping in League of legends is only 30MS but sometimes it is not stable so I thibk pldt ultera will be more stable than my tnt, and I know talkn text is under PLDT so pldt is the strongest isp in my area, btw Pasig area pala ako..
i think Ultera wil be faster than my current Mobile sim which ia TALK N TEXT, globe in my area is much slower so since tnt is under Pldt company, i therefore conclude that I must chose pldt than globe as wirelesa broadband and aside from it I will only use pldt ultera to my pc not for my phones because we have free net in mobile phones (vpn) so think ok na tong ultera sa Lol since 50mb per game lang naman hahaha sana lang tlga stable yung ping, kapag tnt sim kasi sa phone ko nakatether nakaka 30ms sa League of legends , ,16ms ping naman kapag sa speestest.net kaya ok siguro pldt ultera din dito samin :)))
Hi Juan John 🙂 Thank you very much for reading the blog!
Getting Ultera is your decision 😀 As long as you have done your research and you know what to expect, and you still think it’s your best option, then go for it 🙂
This is worthless. It will only cause you stress. For me, never try getting this plan. We must take this problem to Government like NTC or any one who can hear our concerns. My neighbor who also got this plan paid a whopping 35 thousand pesos without her even using the said scam plan. PLDT threat her with court demand if she doesn’t pay. This is ridiculous. We must unite to end this tricky plan and let PLDT know that we are not afraid to fight for our right. We paid for this and we only got worthless service. It is time to strike back.
goodeve everyone, ask ko lang po about sa pldt ultera kung ang installer ba ang magproprovide ng stick na pagkakapitan ng outdoor antenna sa bubong? or kami ang magbibigay? salamaat
sino ba nag-isip ng concept of data capping??? ang internet ba ay nauubos parang malinis na tubig or need ng parang power plant to operate… ang babaw para bigyan ng cap ung internet.
Almost 2 years na ultera 699 plan ko. Malapit na matapos contract. Happy naman ako. Disiplina lang sa paggamit. Pag kinukulang, add na lang ng 10gb booster sa halagang 249.00. Planning to upgrade once I renew my contract.