Shopping at Lazada has become one of the modern conveniences that I have come to appreciate. So far, I have had good experiences shopping at Lazada – I receive the items I order quickly, and everything is tracked in my account so even if I don’t keep my own records, I can always check my account in Lazada to see all the items I have ordered and their status (delivered, cancelled, etc…).
Also, a lot of times, the prices at Lazada beat out the prices of brick and mortar stores by a few hundred pesos, too!
Lazada accepts payment by credit/ debit card (prepaid) and Cash on Delivery. But recently, they have added another payment option – helloPay.
Note: helloPay has been renamed to Alipay.PH on April 19, 2017.
WHAT IS helloPay AND WHY SHOULD I USE IT?
helloPay is an electronic wallet that you can use to pay for your purchases online. It is currently available in Singapore, the Philippines, and Indonesia.
Signing up for an account is free.
But a good reason for using helloPay is (aside from the convenience), is that they usually have various cashback promos running! For example, two weeks ago, they had a promotion where users can get a 10% cashback on their purchases.
There was a promo running from March 9-13, 2016, where you can get P400 cashback when you use helloPay with a minimum purchase of P2,000 from the Lazada Mobile App. The amount will be credited back to you on your helloPay account.
You can “top up” (add funds) to your helloPay account from BDO, BPI, Metrobank, ChinaBank, Security Bank, RCBC, UCPB, PNB, Maybank, Landbank, SM Bills Payment, Bayad Centers and at 7-Eleven.
But even if you don’t want to maintain funds in your helloPay wallet, that’s okay. You can still order from Lazada, choose Hello Pay as your payment option, and then pay for your purchase at any 7-Eleven! This is great if you don’t have a credit/debit card and don’t want to do a Cash on Delivery payment because there might be no one at home to receive your order, or you don’t trust other people with your cash.
This is also a good option for people who want to order items from Lazada that ship from abroad. Ordering items that ship from abroad requires prepayment. The seller (from abroad) will not ship the item unless the seller is paid in advance.
A word on ordering items from Lazada that ship from abroad: THE PRICE LISTED IN LAZADA IS THE ACTUAL PRICE, THERE ARE NO ADDITIONAL CHARGES. The item gets delivered to you without additional fees. Seeing that an item “ships from abroad” usually makes me disregard it, because I have this paranoia about being charged customs duties, having experienced being charged extortionate fees when I ordered something from the US years ago. Anyway, I was assured that ordering items that ship from abroad in Lazada will not incur any additional charges – the actual listed price of the items (and any standard shipping fee, if applicable), is the only thing you will pay for.
HOW TO SHOP AT LAZADA USING HELLO PAY
So, J was eyeing these Mouse Feet for Logitech G400 / MX518 / G400s and USB Triple Action Foot Switch Keyboard Control Foot Pedal at Lazada. Since they all shipped from abroad, it was a good opportunity for us to try paying using helloPay.
I had already created a free account at helloPay. It was pretty easy, however, they have a verification process. They verify your email address and your mobile phone number by sending verification codes there. So it’s best when you sign up that you have your phone with you, and have access to your email.
I picked the items and added them to my shopping cart on my desktop – it is just easier for me to shop on the desktop because having an actual keyboard is a very big convenience when searching for things online.
Then I switched to my iPad’s Lazada app so I could take advantage of the promo (see P400 cashback promo above).
After verifying my shipping details, next was the payment screen where I could choose the payment options.
I chose helloPay:
I was given a chance to review my order and apply any voucher. Unfortunately, I didn’t have any voucher that I could use since the vouchers are mostly for new users only.
After placing my order, I was asked to log in to helloPay:
After logging in to Hello Pay:
I chose to pay via 7-Eleven:
Clicked on “Pay Now”:
Processing payment:
After the payment was processed, I was redirected to the screen showing the 7-Connect reference number. I also received emails and text reminders with the amount and reference number, so you don’t need to worry about printing out the reference number.
The thing is, I had to make the payment at 7-Eleven the next day. Originally, I was given until March 11, 1:57 AM to make the payment, but the text and email reminders only gave me until March 9, 5:57 PM. I made the purchase on March 9, 1:57 AM. So actually, I only had 16 hours to pay. <— THIS IS A BUG THAT IS BEING FIXED. The correct information is that one has 48 hours (2 days) to pay at 7-Eleven. If you miss the deadline, you have to start the process again.
I was actually worried because I wasn’t able to go to 7-Eleven until after 6pm. Fortunately, the transaction still pushed through, and I immediately received a confirmation text from helloPay.
Paying at 7-Eleven was actually easy – at first they didn’t seem that familiar with Hello Pay and directed me to a 7-Connect terminal, and then when I showed them the email with the reference number, they suddenly knew what to do. The cashier just typed in the reference number into the register and did their thing, I paid my P2,448.04, and less than a minute later, I had my receipt, and it was finished! 🙂
UPDATE March 23, 2016 – the cashback is true! I got my first cash back amount of P400 credited to my helloPay account.
SUMMARY
Using Hello Pay to pay for purchases from Lazada is a good alternative if you don’t want to pay by credit card or leave cash at home for COD. I know not everyone is comfortable using their credit card online.
Using 7-Elevens as payment hubs makes it quite convenient for just about everybody, since 7-Elevens are so ubiquitous. On top of that, I also like that helloPay runs cashback promos so we shoppers also get a little something back from all the shopping we do!
However, what I am particularly happy with is that I can now order items shipped from abroad through Lazada (they are usually priced more competitively, and often very hard to find locally) without worrying about avaricious fees, AND also without the risk of using my credit card online.
All the while, I am shopping confidently knowing that the things I buy are covered under Lazada’s 100% Buyer Satisfaction policy.
UPDATE Dec. 2, 2016: You can now contact helloPay customer service for your questions!
You can contact helloPay through the following channels:
facebook: https://www.facebook.com/helloPayPhilippines/
email: [email protected]
webmail: https://hellopay.zendesk.com/hc/en-us
website: https://www.hellopay.com.ph/
voice: (02) 7541200
134 responses to “How to Use helloPay to Shop at Lazada”
How can i use the amount that was credited to my account in hellopay? Thanks!
Hi Shiela,
You can use it to pay for purchases on Lazada 🙂
I also quickly discussed how I used my Hello Pay credits on this blog post (bottom part): http://www.karenmnl.com/smart-lte-pocket-wifi-now-p1995/
Thank you po! =D
goodevening,I 0rdered in lazada last friday night and I choose hello pay as terms of payment but honestly I didnt know what im doing,it’s my first time to order online shopping esp.lazada.
after I choose hello pay I receive notification to pay in 7-11 ,saturday morning I pay the amount of 498.00 in 7-11,after paying ofcourse I have the receipt frim 7-11,my question is the next step I suppose to do because I thought after paying im waiting already for the delivery of my order.sorry because its my first time.
Hi Tine.
To help answer your question, it should proceed to confirmation of order payment from helloPay and simultaneously Lazada informing you of payment processing of payment and order. Lazada should take over to complete delivery.
To get faster assistance regarding your helloPay queries, you can contact us at:
[email protected]
phone-(02) 7541200
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
Punyeta kau hellopay! Dito nagrereply kau? Pero yung email ko ilang linggo na walang reply? Ibalik nyo ang pera namin. Naghahanap ako ng mga kasamang magrereklamo sa inyo mga letche kau!
Hellopay and Lazada are both in the SAME umbrella. IF I WERE YOU TRANSACK IN ALIEXPRESS YOU HAVE COMPLETE PROTECTION.Both LAZADA AND HELLOPAY will try to get your money in easily and give you problems when you made a refund.
They wont ask anything verification during paying.
My wife Placed an order in LAZADA. After almost a month they will never give any apppropriate feedback. I called them to check and the helpdesk even wanted to lie but I finally made her to tell the truth that my wife order will never be delivered because of their problem. They even give me a voucher to compensate for their shortcomings.
Heres the scam LAZADA will transfer your refund to HELLOPAY without your approval. They wanted your money to get in to their system and donot intentend,to return . THEY WANT YOU TO BUY AGAIN TO THEM. NOW here again another scam they will now try to practically STEAL your money.
When I applied for hellopay to pay to LAZADA. I used my wife’s name ofcourse but because she has no email add I used my email and phone number. HELLOPAY WILL NEVER ASK THOSE DETAILS WHEN YOU ARE PAYING.They knew my wife s name and the email reflected my name during our communications. Now heres the scam Now perpetuated by HELLOPAY .They knew from the very beginning that my wife was using emaill not her’s but mine which means that my email is being used by my wife they post that to get EASILY YOUR REFUND YOU MAY OPEN HELLOPAY ACCOUNT.
Now what my wife did is to ask me to open an account for hellopay because originally the email is mine. If you were in the right mind it is only logical that if someone open an OFFICIAL account the owner of the email should do it. SO I OPEN AN ACCOUNTunder my name. When my wife gave the account name under my name HELLOPAY will not honor because its not her name.WHAT? How illogical methods they have when in fact during verification I used the original email and phone number when she paid to hellopay.
NoW HEREs THE CATCH when my wife herself register to get hellopay account she is not allowed to use my email ( the original email they were communicating) and phone number she was registered during purchase. BECAUSE from their own system never use same phone and email in different account. WoW what a system!!!! Ingenoius system they got, they have. We been using the phone and email during transaction and now they just fucked it up.
The question is what if my wife dont have email and phone. Then probably ill just create an email and buy sim card. BUT WHERE IS THE SECURITY THERE….
So that s what my wife did.
NOW ON,TOP OF THAT. Hello pay will ask identification ids. Blah blah just to say they have fucking system…
The question IS what if my wife doest have id. When originally they do not ask that when they took her money-then the refund will never be yours. In GCASH of globe there is this KYC before they cash in or cash out where they ask some ids and all requirements they need BEFORE YOU PAY and not after you pay.
HERE you can see rhe mentality of HELLOPAY and LAZADA , read my lips THEY WANT YOUR MONEY thats all. So never transack to LAZADA OR HELLO PAY their system were not registered to Banko Sentral and practically illegal.
Hi Anitq.
We apologize for the experience you had using helloPay and Lazada.
We would like to clarify the matter to you personally if you could contact us at (02) 7541200, surely, things would be much clearer after speaking with our senior representatives.
We hope to hear from you and in case, below are our customer service channels.
[email protected]
phone-(02) 7541200
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
I believe you should be true to all asking question about hellopay, before you transack to hellopay be ready to face the trouble of refunding. You should have at least 2 govt ids, email, and phone without duplication of other hellopay account.
To all people reading this to be safe buy only cash on delivery and you should have your own bank account for a refund this way you have less problem
did they deliver the package directly to you? or you need to get it at 7eleven?
Hi Neil, they will deliver the package to the shipping address you gave when you placed your order 🙂
Hellopay and Lazada are both in the SAME umbrella. IF I WERE YOU TRANSACK IN ALIEXPRESS YOU HAVE COMPLETE PROTECTION.Both LAZADA AND HELLOPAY will try to get your money in easily and give you problems when you made a refund.
They wont ask anything verification during paying.
My wife Placed an order in LAZADA. After almost a month they will never give any apppropriate feedback. I called them to check and the helpdesk even wanted to lie but I finally made her to tell the truth that my wife order will never be delivered because of their problem. They even give me a voucher to compensate for their shortcomings.
Heres the scam LAZADA will transfer your refund to HELLOPAY without your approval. They wanted your money to get in to their system and donot intentend,to return . THEY WANT YOU TO BUY AGAIN TO THEM. NOW here again another scam they will now try to practically STEAL your money.
When I applied for hellopay to pay to LAZADA. I used my wife’s name ofcourse but because she has no email add I used my email and phone number. HELLOPAY WILL NEVER ASK THOSE DETAILS WHEN YOU ARE PAYING.They knew my wife s name and the email reflected my name during our communications. Now heres the scam Now perpetuated by HELLOPAY .They knew from the very beginning that my wife was using emaill not her’s but mine which means that my email is being used by my wife they post that to get EASILY YOUR REFUND YOU MAY OPEN HELLOPAY ACCOUNT.
Now what my wife did is to ask me to open an account for hellopay because originally the email is mine. If you were in the right mind it is only logical that if someone open an OFFICIAL account the owner of the email should do it. SO I OPEN AN ACCOUNTunder my name. When my wife gave the account name under my name HELLOPAY will not honor because its not her name.WHAT? How illogical methods they have when in fact during verification I used the original email and phone number when she paid to hellopay.
NoW HEREs THE CATCH when my wife herself register to get hellopay account she is not allowed to use my email ( the original email they were communicating) and phone number she was registered during purchase. BECAUSE from their own system never use same phone and email in different account. WoW what a system!!!! Ingenoius system they got, they have. We been using the phone and email during transaction and now they just fucked it up.
The question is what if my wife dont have email and phone. Then probably ill just create an email and buy sim card. BUT WHERE IS THE SECURITY THERE….
So that s what my wife did.
NOW ON,TOP OF THAT. Hello pay will ask identification ids. Blah blah just to say they have fucking system…
The question IS what if my wife doest have id. When originally they do not ask that when they took her money-then the refund will never be yours. In GCASH of globe there is this KYC before they cash in or cash out where they ask some ids and all requirements they need BEFORE YOU PAY and not after you pay.
HERE you can see rhe mentality of HELLOPAY and LAZADA , read my lips THEY WANT YOUR MONEY thats all. So never transack to LAZADA OR HELLO PAY their system were not registered to Banko Sentral and practically illegal.
I go to a 7 eleven store here in naga city, but they don’t know about this hellopay. is it only available on selected 7 eleven branch?
Hi zid, as far as I know, it is available in ALL 7-Eleven branches. But since it is a new thing, a lot of the 7-Eleven staff are not yet familiar with it.
For the 2 times that I used helloPay recently, I was even the one who told the cashier that they should just punch the transaction number on the cash register and choose 7-Connect. At first, they told me that helloPay is not available. But it is available, they just don’t know about it yet. But the supervisors know about it. Insist that the cashier ask their supervisor about it.
Pare san ka dito sa naga? gusto ko sana mag order din gamit tong hello pay pero di pa pala updated ang mga tao sa 7-eleven dito haha lols
Hi John.
True that some branches have no experience processing helloPay payments though it should be recognized automatically in case if we ask the cashier to input the transaction/pay code or scan the barcode to start processing.
To get faster assistance regarding your helloPay queries, you can contact us at:
[email protected]
phone-(02) 7541200
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
do they update you about the payment made if it was successful via email? i did not register an account with helloPay but was able to print the 7-connect ref no. and was able to make the payment, but i don’t have a phone with me as of the moment.
Yes, you will also receive an email update when payment is completed 🙂
Hi I ordered from Lazada that requires HelloPay, I did go through all the steps, except for I didn’t sign up for an account, when I got the reference number. If I paid the item on 7/11, will I still be able to receive the item I ordered from Lazada?
Yes 🙂 You should have the confirmation texts and emails. When you check your Lazada account and order tracking, you should see the status of your orders 🙂
hellow…ask ko lang po…kapag po b nkapagbayad na ako sa 7/11 automatic na po b n mai2diliver ung item n binayaran ko po..kc po nagbayad na po ako sa 7/11 eh wala parin po un inorder ko po eh nagtxt n ang Hellopay at ung Lazada eh bkt po wla pa rin…
hi larnie rubio.
We need to look into the transaction details, review to see what happened and what needs to be done moving forward.
Please contact us at (02) 7541200
or these other channels:
[email protected]
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
How many weeks did it take for you to receive your item? I just placed an order.
Hi Dylan, for the items that are shipped from within the Philippines, it’s quick, just 2-3 days. For the items that ship from abroad – usually 2-3 weeks. If you order from different sellers, the orders usually don’t arrive at the same time. Some items arrive faster than others. But generally, around 2-3 weeks.
In case an order gets cancelled because it’s out of stock pala (happened to me), the money gets refunded to your helloPay account very fast – within a few hours lang ata.
Ohh great to hear that! I placed my order on the 30th, today I got a confirmation from Lazada about my order that it’s already in the Philippines. Two items, on the same day. Thanks for the huge help and information 🙂
Paano mo makuha yong refund mo sa hellopay account mo? Na canceled yong order ko sa lazada. Hindi ako maka purchase kapag more than 5000 yong price na item orderin ko.
Is it allowed to use Hellopay for transactions at Lazada if I intend to pay at partial amounts or installments (at time intervals) until the purchase is paid in full amount (after a given time period)?
Hi Jonathan, at the moment, I don’t think they can process that kind of transaction.
Is it ok that you dont have the receipt from 7/11 when receiving the item you ordered. Im planning to ask my friend to pay for me in 7/11. Because there’s no near 7/11 store here in my place.
Hi Takasu, you don’t need the 7/11 receipt. You will still get your order. My experience is that the delivery guy texts me in the morning to tell me that they will be making a delivery. If I will be going out, I just text back that I might not be around to receive the package and tell him that someone else will receive it for me. He will tell me to leave my valid ID with the person who will receive the package and other instructions.
There’s no need to show the 7/11 receipt.
Hello,
I have a question. If I’m going to pay via 7/11, where will I pick up the item? Will Lazada drop the item at the same 7/11 branch?
Of course not. Your order(s) will be delivered to the address you chose upon registering.
Hi grace, your item will still be delivered to your shipping address.
Sa 7-Eleven ka lang nagbayad, parang bayad center lang ang 7-11 🙂 Wala siyang kinalaman sa delivery.
All branches of 7-11 are offline sins yesterday, how can now pay my order? I badly nidid it p naman.
Hi Jocelyn.
In case, just reprocess the order and use another pay option.
to know more about your options, you can contact us at:
[email protected]
phone-(02) 7541200
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
I believe you should be true to all asking question about hellopay, before you transack to hellopay be ready to face the trouble of refunding. You should have at least 2 govt ids, email, and phone without duplication of other hellopay account.
To all people reading this to be safe buy only cash on delivery and you should have your own bank account for a refund this way you have less problem
this is what i’m looking for.
Do u have any experience in getting your refund if u made your purchase thru helloPay (payment thru 7-11)?
if so, how will I be able to get my refunds if I only have a BDO account?
Thank you.
P.s. i’m so disappointed on the product LAZADA delivered to me (defective)
Hey i just finished topping up on my hellopay account, i paid it via 7-eleven. But the thing is its still showing that its still pending even though i already paid it. Is there a delay or something?
Hi Christian1222, did you get a text from helloPay confirming the top up? That means it’s okay na. Sometimes the “Pending” status is just because the merchant whom you are buying from has not yet “accepted” the sale. Maybe they are still closed (if located outside the Phils) or on holiday, maybe they only check their online transactions 1-2x a day, or at the end of the business day nalang. Don’t worry about it.
If the merchant rejects your transaction, helloPay credits the money back to your helloPay account quickly, in my case within the day. This happened to me, the merchant made a mistake and did not update their Lazada inventory, yun pala ubos na yung item. Binalik agad yung pera. This is easier and faster than credit card reversal processes.
Pano po kung gagawa ako ng account tapos di ko agad malalagyan ng fund then magpurchase po ako sa Lazada. Pwede pa din po ba ako magbayad sa 7-eleven? or kailangan po may laman kahit magkano yung hellopay? Thank you po.
Hi camille, that’s fine 🙂
Yes, pag walang fund yung helloPay account, tapos bumili ka sa Lazada, just go to 7-11 to pay para ma-complete yung transaction 🙂
Ako din, I usually keep my helloPay balance around zero pesos (butal butal lang). This is because I don’t have advance plans to purchase things on Lazada. Whenever I find something I like and buy it, I just go to 7-11 to pay to finish the transaction. You are not required to have any balance on your helloPay.
But you may also keep some money in your helloPay account, lagyan mo na ng laman – this way, next time when you purchase from Lazada, you can finish paying online immediately and skip the step of going to 7-11 pa. Less hassle.
What will happen if i dont paid the amount within the 3 days limit?
Hi Jake, your order will just be cancelled. There is no penalty or anything, if that is your concern 🙂
i dont know anything about this hellopay thing ,. sorry. gusto ko lang po magtanong kung maka-cancel po ba yung product na inorder ko if hindi ko po binayaran yung order ko sa 7-11 within the time period. slamat po.
Hi fred, yes, macacancel siya 🙂
*dont pay* rather
Hello po. Please help me. Gusto ko po sanang irefund yung pera ko from Lazada. I used Hellopay to pay my items so nagpunta akong 7-11 para bayaran nga yung nasabing item. Then after many weeks,nagemail sakin ang Lazada na unavailable yung order ko. Gusto ko sanang itanong kung papaano ko marerefund yung pera kong binayad?
Hi Arjay,
Check your helloPay account if the money has been credited back. You can use the balance in your helloPay to buy other items from Lazada. However, I don’t think there is a way to cash out the money right now.
You can also email [email protected] 🙂
na canceled order ko sa lazada , na refund na nila sa hellopay account ko. hindi makapag purchase ulit sa item na gusto ko . which is more than 5000 pesos yong price. kailan ko pang mag upgrade sa account. nag upload ako ng documents they asked. hanggang ngayon hindi pa rin ma upgrade yong account ko. my balance akong 5,994 pesos sa hellopay account ko .. kailan ba ako maka purchase ulit na lagpas 5,000 pesos ?? o di kaya.. saan ko po ba pwede makuha yong refund ko sa lazada sa hellopay acccount ko ??? pls help me.. i need to purchase in lazada asap. at gusto ko makuha yong refund ko asap from hellopay account ko… nag sumbit request na ako… walang reply sa hellopay customer service….
do they give cashback for using and purchasing items in lazada using a credit card via hellopay?
depends on their promo details, but i think mostly the promos are to promote 7-11
Hello Po! So ibigsabihin po mas maganda kung gumawa ng account sa HelloPay incase na mangyari yung Unavailable daw yung item na nangyari sa taas ko? ayy grabee pala ahh. Kung umorder ako tapos walang account-account diretso agad sa 7/11 para magbayad bago naging unavailable yung inorder ko, edi hindi babalik yung pera ko..?
I think mababalik naman yung pera, pero feeling ko lang mas matagal yung process. It’s just easier to have a hellopay account. Free naman yung account 🙂
Same problem po, nagbayad ako sa hellopay 7-11 pero yung order ko sa lazada automatic daw na nacanceled wala din akong hellopay account nagbayad ako ng cash ngayon hindi ko alam kung pano marerefund yung binayad ko,pa help naman po. Thank you
hi Jessa Castro.
Please contact us immediately so we can assess the situation and give proper resolution if necessary.
Contact us via:
[email protected]
phone-(02) 7541200
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
pwd bang installment ang pagbayad sa 711 kung nag order ako sa lazada?
Hi Jatz, pag credit cad lang yung installment e pero syempre ppinaka-okay yung cash na kasi walang added costs. Try mo i-multiply yung monthly installment to 24 months and you’ll see the difference. Yung sa 7-11 through helloPay, in full yung payment. Pero pwede mo i-load yung helloPay account mo every time you have extra tapos yun na lang gamitin mo pag may nagustuhan ka na bilhin 🙂
Good afternoon po, ilang araw po bago nio nareceive ung order nio after you paid in 7 eleven? I am a bit skeptical po kasi sa dami ng negative na nababasa ko online. And do you have to do anything after you receive the receipt? I mean do you still have to update your account or tell lazada about it? Thanks a lot!
Hi Mea,
No, you don’t have to update Lazada or anything after you make the payment at 7-11. As long as you receive the text and email confirmations that they have received the payment, dapat automatic na your order will be processed 🙂
As for how many days after ko na receive yung items, for items that are in the Philippines, within 1 week usually. Sometimes on the 2nd day palang dumadating na. If I order items that are shipped from abroad (esp yung mga galing Hong Kong pa), umabot ng 3-4 weeks.
Hi. Ask ko lang,. para din ba itong credit card?
example,
gusto kong magpurchase ng electronic device cost 20000 pesos but I dont have enough budget to purchase, pero willing naman maghulog monthly.
iba ba yun sa concept ng credit card?
I am sharing my experience with Hellopay.I have registered to Hellopay. The first top-up I made was successful but the 2nd, 3rd and 4th top up was so disappointing. I always deposit at BDO over the counter cash deposit to top-up. On my 2nd top up, I follow up with Hellopay why it was not reflected yet in my account. They said I have to wait for 24 hours for posting. I did follow up at once because in my first top up, it didn’t take 24 hours when my top up was posted. And so I did wait for 24 hours when it was finally posted. On my 3rd top up, I deposited again at BDO on June 17 and then again on June 20, but up to this writing, June 22, it were not posted yet in my account. I followed up again with Hellopay and they said they need to check. All along I thought it will automatically be credited to my account. I am complaining already and Hellopay even told me that perhaps I deposited by ATM which means it will take sometime before it can be processed. I intentionally did not email the proof of my deposit at first because I want Hellopay to do their work. But so disappointed I was, I decided to email the deposit slips to prove my statement that I NEVER deposit by ATM and I ALWAYS deposit using over the counter cash deposit. And so I ask Hellopay – Do I have to email the deposit slip each time I make the deposit? And yet even with the email deposit slip, they say they still have to verify it. I register with Hellopay because I am always out of the house and I don’t want to leave cash, and also because I am expecting that it will not be a hassle. Just deposit with the bank and it will automatically credited to my account. Now, if I have to email every top up I made, It is so much a hassle.
Hi Annie, thank you for sharing your experience. I’m not familiar with topping up through the banks. I just always use 7-11 because of the promos, and I think the 7-11 process is faster kasi I receive a text and email agad right after putting money into my hellopay.
HELP PLEASE 🙁
i paid through hellopay… bakit wala ako transaction number nakuha from lazada after paying sa 7-11. Im new to this online shopping. Thank you.
Hi Carina,
Did you get any update from Lazada or helloPay already? If not, please call up Lazada’s customer service about your concern. Hope it gets fixed quickly 🙂
Hi,Is it possible to refund in hellopay without a account! I order from lazada and its already month ago I paid my payment using Hellopay 7/11 last June 7 2016 but until now i didnt receive my order yet Last day I receive message from lazada saying that my item refund is initiated. What do i have to do next?
Hi Ailly, just call or email Lazada customer service to help you. Also, are you sure you don’t have a helloPay account? When I choose to pay using helloPay, I am required to log in to my helloPay account. I assume it is required before you can continue the process.
Also, creating a helloPay account is free. For me, refunds were easy, the refunded amount was credited to my helloPay account within 24 hours, and I could use the amount to buy something else or just keep it there for next time.
If you did use a helloPay account, just log in to it at hellopay.com.ph and check if the money is there.
hi paano kng wlang 7/11 wla kc akng creidt card poh kc tga mindanao kc ako??
hi paano kng wlang 7/11 wla kc akng creidt card poh
Hi Javu, okay lang di naman sya kailangan to pay thru helloPay. Just choose it as a mode of payment, head to 7-11 and pay there over the counter.
hi, have you already tried to use a DebitCard in Lazada?
How does it work, btw?
I haven’t tried it yet and afraid I might have to pay everything first (since I want to order an item which can be thru installment basis) before I get the product be shipped to me.
I would like to get feedbacks first before trying out about the installment basis tho.
Thank you.
Hi Javu, I’ve tried using a debit card countless times and it’s super easy. You can always chose the Cash on Delivery option since it’s applicable to majority of the items in Lazada. helloPay and debit/credit cards are extremely helpful if the product you’re buying is not available on C.O.D.
Lastly, before deciding to go through installment basis, I suggest you try to multiply the monthly payment by the number of monthly payments first. You’ll notice a huge difference sometimes making it more sulit to just pay for the item one time.
Hi, pwede ba ko mag top up ng mag top up dito kasi pang bibilin ko price nya is nasa 5000 pesos. at di ko sya maafford agad, pwede ba ko mag lagay sa account ko ng pa lima-limang daan lang muna hanggang umabot na sa 5000? secured ba wala bang expire expire yon. baka mamaya pag lagay ko ng pera sasabhin maeexpire yung pera ko pag di ko pa binile. ganun ba yun?
Sa pagkaalam ko po di nag eexpire yung money. But I’ll ask someone from Lazada.
Hi Rafael, the load doesn’t expire and yes you can load your account every time you have extra. Here’s a link on how you can top up your wallet: https://hellopay.zendesk.com/hc/en-us/sections/201766933-Topping-up-you-helloPay-wallet. They also have different accounts but the basic one allows you to load up to P5,000. The premium one allows you to to purchase up to P35,000. This premium account is also FREE; just submit additional documents for verification. Here: https://hellopay.zendesk.com/hc/en-us/articles/207550996-Account-Types
Hello po GOOD DAY 🙂 ganto po ba mangyayare kapag nag transact ka sa 7 eleven?
you’ll pay to 7 eleven with hello pay then you’ll get reci,
then all you need to do is to wait for your item to come
to the address that you give?
or you just gonna receive it in 7 eleven too?
Hi Brix, payment lang sa 7-11, as if you are paying at the bank. Your item will still be delivered to your address. Same process as usual sa lazada.
Thanks.. your post helped me a lot 🙂
Hi Brix, you’ll receive the product through the address you indicated when you ordered from Lazada. Make sure that you take note of your order number so that you can always check the current status of your package.
Heto pa po hehe 🙂
Ano po ba sasabihin ko kapag Mag babayad sa 7 eleven?
tas ano po sasabihin ko pag di nila alam yung hello pay? 🙂 thanks in advance
pwede ko rin po bang bigyan ng some tip yung mag dedeliver nung item? 🙂
Many times, di nga talaga familiar yung mga taga 7-11 na meron na pala silang hellopay. You have to ask their manager or sypervisor. Sabihin mo yung magbabayad sa lazada tapos pakita mo yung text from hellopay with the number and instructions to pay at 7-11
Thanks again Haha 🙂 and sorry first time ko kasing bumili ng item sa lazada
Actually you can always go for Cash on Delivery naman for most items. Yung helloPay is very helpful for buying items na bawal i-COD like yung mga ini-import pa from other countries 🙂 Have fun shopping!
hi po…
i wanna ask for help…
kasi im eyeing an ipad stylus in lazada which costs 4k+ which is shipped from abroad.
out of curiosity i placed an order using hello pay twice…i don’t have a hellopay account yet….
is there still a chance i might cancel the orders?
or if i dont pay that in 7eleven, would the orders be cancelled automatically?
i would really appreciate your help.
Hi, if you don’t pay withib 48 hrs it will automatically be cancelled 🙂
What if out of stock yung order at nakabayad ka na pero di ka gumawa ng hellopay acct?
Hi! You can process a refund through bank transfer or through LBC 🙂
hi, pwede ko po ba gamitin ang hello pay for installments in lazada? I dont have any credit card and I want to buy something through installment lang..
thank you
Hi Gracey, they don’t have installment but read the comments above. You can do a lay away type where you “deposit” money into your hellopay account until you have the full amount
Hi… nagbayad ako thru hellopay , nilagyan ko ng laman thru bayad center.. hehehe saka ako omorder ng item sa lazada… yung 711 kase sa tapat namen walang ka ididea sa hellopay jusko! Wula daw sila nun.. wow! Nagconfirm nman nagkaroon nman ako ng confirmatio na sucessful yung item from abroad.. ang problem is gusto ko matrack yung item kung asan na siya… aun sa lazada yung tracking number wulang laman wow! What to do.. 🙂
paanu po mag checkout sa lazada if ang gagamitin mo lang is yung credit mo sa hellopay?
Ilogin inyong lang yung account niyo sa hellopay then makakareceive na kayo ng confirmation via email and text … 🙂
anu pipiliin ko dun? kahit anu? since may credit naman ako sa hellopay?
Uhm… click mo lang yung hello pay tapos review order.. aun na siya hinde mo na kelan mamili ng thru saan babayaran since may laman na siya..
hi paanu mo magagamit yung credit mo sa hello pay? for example may credit ako na 5000.. sa checkout anu pipiliin ko dun? pwedeng epay or 7-11 pero wala na ba ako babayaran if ang bibilhin ko lang is 3000 pesos for example kasi may credit nga ako na 5000
Hi Jayson.
Yes, if your funds are more than the purchase price and within your account limit(Php 5,000 for a basic account, Php35,000 for premium account), it should pay for it automatically and the change left over in your wallet.
To get faster assistance regarding your helloPay queries, you can contact us at:
[email protected]
phone-(02) 7541200
website-https://www.hellopay.com.ph
webmail-https://hellopay.zendesk.com/hc/en-us
Regards,
helloPay Team
pano po exceed na sa 5000 pesos yong e purchase ko.. my account balance akong 6000 pesos sa hellopay account ko. basic account lang ako… nag upload na ako ng documents ko para upgrade for premium . walang response or update from hellopay. pls help me kung paano ako mkapagpuchase more than 5,000 pesos…
Hello. Pgmay laman na po ba yung account mo sa HelloPay, automatic na po ba yun mgbabayad pagmagheck out na sa Lazada?
Hi Hazel. No, it’s not automatic. You have to choose which payment method they will use to charge you.
hello po…ask ko lang po if pwede pa ba magchange item. pero bayad na kasi ako sa hellopay. 2 items po kinuha ko yung isa lang sana change ko. pwed pa po kaya. salamat po.
Hi, you can try calling Lazada customer service. Minsan matagal bago may sumagot but maybe they can do something for you.
hello po…ask ko lang po if pwede pa ba magchange item or magcancel ng isang order. pero bayad na kasi ako sa hellopay. 2 items po kinuha ko yung isa lang sana change ko. pwed pa po kaya. salamat po.
Hi, you can try to call Lazada customer service to process the cancellation 🙂
Hello po. Pwede po bang makuha ko yung money na iniload ko sa Hello Pay?
Hi She,
You cant encash the credits but you can load it some more before your next purchase and use HelloPay again as a mode of payment 🙂
Good Morning! Pwede po bang kuhanin thru cash yung laman ng hellopay account ko? Or magagamit ko lang ulit sya when I order again? And paano mo malagyan ng pera yung hellopay?
Hi Nica,
Yes, you can reload your account through 7-11 and use your helloPay account to purchase again.
Hi! I just made my order today, and my problem is, nung nag order ako wala po kasi akong account sa hellopay pero nag push through naman po ung transaction. Meron naman po ako lahat nung nasa pics mo above. same ung details natins sa receipt.
My only problem is, WHAT IF UNAVAILABLE pala ung item na inorder ko from abroad then bigla na cancel ? SAN MA REREFUND ung money knowing na wala akong account sa Hellopay, Meron po kasing option na CHECKOUT AS GUEST, tapos i-enter mo lang ung phone# mo saka email. Pwd kaya na makuha ko balik ung money as cash tlga and not on a hellopay account?
waiting for your reply thanks.
Hello Jallan,
Yup pwede kanaman makakiha ng refund via bank transfer of through LBC.
paano po yan gawin?
i need to get my refund immediately… i already have the money from hellopay account but i could not get it.. please help me.. i need the money… please.!!!!
HI,,, i would like to inform my issue.
I bought an imported item and I understand it will take a bit long to received such. However after the last day of waiting wgich according to lazada will take up into particular date hindi dumating ang item, then I received an email informing that they are processing the refund eh wala naman ako kinansela- kasi its iether daw hindi nakita yung shipping address or kinansela ko ang order (which i didn’t do any of both) i mean- sa shipping address madami na akong nareceived na item from lazada din and its been delivered on that address.
My concern is, I was given this information:
[Dear customer, Your order 3675467XX with Lazada PH has been cancelled/To immediately access your refund, you may create a helloPay account and use your money to buy again at Lazada PH.]
Now, they only give me order ID and purchase amount but they didnt’t give transaction ID, which I think is needed for transacting a refund.
I follow the instruction of making/creating helloPay account. I did. But it only reflect the amount of the current bill/paid amount of the current/batch of order I made.
Why it didn’t show the transaction of my previous payment which I also have in my phone-though helloPay hidn’t send me info that the refund is available or any information of the cancelled item and refund is in process?
I don’t need to have the refund be cashed back to me, all I want is to reprocess the payment or at least what the customer service of lazada told me was to plac the order and pay it again while waiting for the refund or to get the refund and pay it again in 7-11 just like the payment method I made.
Can you/ or anybody please educate me on how to claim those, I didn’t call them since I’m in province, call landline was too expensive here. I emailed them too but its been 5 days now and I didnt received any updates. And on the helloPay info it says:
“Store OTC (7-11) | Refunded back to the helloPay account balance | Instant”
Can you please explain what is the necessary action that must be done for I really need to buy the item in lazada..
Should I just bring my laptop and show to the counter of 7=11 to refund my money to the helloPay account I made then how would I use it to pay the same Item I will order in lazada-for the 2nd time…
Thank you in advance for answering my post.
Hi, would you be able to send the details of your inquiry to [email protected]? That way they can can check your case and advise on the fastest way to resolve the issue 🙂
hi Syd,
I made screen shots (print screen) on lazada website and helloPay responses with all the ticket number of the response- not helping at all which they give me . I also make an account in helloPay and uploaded necessary documents they need to verify me,,
All I want to them is do their part on informing me for updates whenever I communicate to them, the landline is not helping at all.
I just want to know the process on how am I able to get the refund, like after they receive the confirmation that lazada indeed initiated the refund then what’s next?
Are they gonna give me feedback on where to claim the refund? should I go to the 7-eleven store and show some transaction number from them then the 7-11 will give me the cash? or should I got o 7-11 and tell/show to the cashier that i have a refund from helloPay?
I need help, I want to buy again the same item in lazada, they told me to do the same thing like i have to pay again the same price in 7-11.. I just want that the refund will be place back to my helloPay account then send to lazada…. dang I really dont know what is happening at their back office,, i want clrear information what is happening, what will happen, what should i do and all that stuff,,,,
Hello pay will really give you a trouble when refunding your money.!
I pay via hello pay with out an official account i pay through 7 eleven, after a day i returned the item i bought to lazada. 3 days later i receive a confirmation to my e-mail that i got my refund back in hello pay. now i try to refund the money in 7eleven but they refuse instead told me that they accepting payments not a refund. now i e-mail the help line of the hello pay asking where i can actually claim my refund money. good thing no care’s to response with my query. I e-mail them several time’s shocking that they always ignoring my e-mail.
and until now i don’t know how and when to claim my money in hello pay.
seriously ????
nagreturn kasi ako ng defective item sa lazada and they said na nasa hellopay ung account
kaninang 8:56 a.m. (Janauary 19) nag email ako sa kanila kung pwede ilink ung hellopay sa bdo account ko.
reply na lang ung hinhintay ko sa kanila, but if u said na they don’t reply to your mails…. i’m afraid they’ll do the same to me.
Buhay pa b mga tao sa helloPay? pag aacept buahy pero pag magrerefund hndi mo na macontact. ilang beses nko tumatawag wala naman nasagot. wala din nag rereply s email ko.
same din sa akin , hindi ako makapurchase ulit kapag lagpas 5000 pesos , hindi rin ako makapag top done… pano ba makuha yong refund sa hellopay. kailan ba pwede ulit maka pagpurchase na lagpas 5000 pesos ???
Hi! How long did it took before you actually get your refund ? I have the same situation as you, my order was cancelled due to failed delivery. I probably want to cash out my money too. I will buy the same item from the different seller and cash only transaction seems to be mandatory there. Thanks for any reply
Nagpabayad ako sa mlhullier P5,994.00 last Jan 13, 2017 , lazada informed me jan 25, 2017 they canceled my order (reason ) Out of Stock daw. Question is bakit nila ako pinabayad at kung ganon na wala pala silang stocks. Sa palpak nilang trabaho ako pa naproblema paano makuha yong refund ko. At isa pa, nag purchase ulit ako ng other item which is more than 5000 pesos.. Ni refuse nila order ko kasi daw exceed na daw ako sa amount limitation purchase. Maka purchase lang ako below 5000 pesos. E pano po yan ang gusto kung ma purchasse na is 5500 pesos… Nag upgrade ako forn premium account, nag upload ng mga documents theyve asked. Wala akong update natanggap sa hellopay. Walang hellopay customer service nagreply sa query ko… Kung mag load ulit ako sa 7eleven para maka purchase ulit… Ano po ba ipakita ko sa kanila para ma load sa account ko? Magkano naman pwede ma load ko?
pano po exceed na sa 5000 pesos yong e purchase ko.. my account balance akong 6000 pesos sa hellopay account ko. basic account lang ako… nag upload na ako ng documents ko para upgrade for premium . walang response or update from hellopay. pls help me kung paano ako mkapagpuchase more than 5,000 pesos…
Hi, I was just wondering but, is there an age requirement for using this payment method?
Like, do you have to be 18 and above?
Hi. I just want to know what I need to do next after paying in 7-Eleven? Do I need to do something on Lazada site after to make sure the order is successfully processed?
Hi, as long as you receive the confirmation messages that your payment has been received, you don’t need to do anything 🙂 automatic na. Just wait for further updates via email.
Hi, is it possible to use this method without an account? Or do you need to make one?
Hi, I think you need to create a hellopay account. This way, you can track what’s happening and view your account’s history and transactions. Anyway, opening an account is free 🙂
maam tanong ko lang po kung ano po ba concern nung iba? gusto ko sana itry tong hellopay kaso andamning concern sa akin naman ang concer ko baka hindi ko makuha yung order ko sa sinabing date kung ganun pano po irefund?
Hi, sa akin naman, wala naman ako naging problem. I use it the normal way – registered, created an account, etc…
Pag may items na hindi na deliver or na-cancel, narerefund naman agad ng Lazada and the refund gets credited to my hellopay account. I can’t withdraw it, but I can use the balance to buy other things from Lazada. Hindi naman nawawala yung balance.
Also, every transaction I do using hellopay, I get a text message notification and an email, too.
When I buy items from Lazada na local yung seller, mabilis lang naman. Within a few days, dumadating na yung order. It’s only for items I bought that are shipped from abroad that take up to 1 month before they arrive. Patience lang.
Btw pano naman po mag return ng item? Lalagyan ng tracking # at ra code yung item tapos pupunta lang po ba sa lbc sasabihin na return item sa lazada tapps sila na. po bahala?
ang ginawa ko po kase store credit bali i-email nila ko pag nabalik na yung item tapos bibigay yung voucher ganun po ba? salamat po
Pwede din pubang gamiting yung Hello Pay pang bayad sa orders sa http://www.goods.ph online? Sa lahat ng online shop pwedeng gamitin din saka ano po yung requirements para sa pag aapply ng hello pay account?
Hi Rosalyn,
Currently, Alipay PH can only be used in Lazada PH but very soon, there will be more merchants that you can buy from using Alipay PH.
You can sign up for free but depending on the purchase limits, you might need to send more info for verification. For more details on this, kindly visit: https://alipay.zendesk.com/hc/en-us/articles/207550996-Account-Types-in-Alipay-PH
what if you deposit first in your hellopay or alipay acount before buying in lazada, what will happen next when you decide to order now? will they deduct on your savings that you deposited on you’re hellopay account or will they want to deposit another money again?
Hi, they will deduct it from the money you deposited 🙂
Hi there. Magtatanong lang sana ako kung how long it takes to deliver my item using alipay as my method kasi nag order ako last august 3, 2017. Based on my experience kasi dati last 2016 from alipay ako nag pay method, it takes 20 days before na deliver unlike sa COD. Pero okay lang naman mag hintay matyaga naman ako hehe. Thanks
Hi Mark, depende 🙂 If the item you bought is from a local seller, mga 2-4 days lang. If the seller is from abroad, mas matagal, mga 3 weeks talaga 🙂 May nakasulat naman na seller is from abroad, check mo nalang doon sa product page 🙂